Service Specialist

2 weeks ago


Mendota Heights, United States Equiniti Full time

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ US is a leading provider of ownership data management, analytics and advisory services to public and private companies as well as corporate issuers and mutual funds. EQ offers a comprehensive product set, including transfer agency services, cap table management, equity compensation services, proxy solicitation and advisory services, private company solutions and bankruptcy claims administration services. Affiliates include, D.F. King and Co., Inc., Astrella Private Company Solutions, Inc., and Donlin, Recano & Company, Inc. Learn more at: www.equiniti.com/us

EQ‘s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

***This will be a temp-to-perm role, scheduled to last 6-9 months

We need passionate and engaged individuals to help us build a team that can lead EQ to the same success in the US that it has had in the rest of the world. The Shareowner Transaction Specialist will be responsible for completing shareholder transactions for Lost Securities, Ownership Change, Plan DRS and Data Maintenance that have SEC deadlines and Client specific SLA‘s.

Essential Functions/Responsibilities

  • Opening and prepping mail to be imaged into our processing system
  • Creating and indexing work items once scanned
  • Processing securities transactions
  • Assisting with miscellaneous operations duties to meet SLA‘s
  • Works under minimal supervision following established procedures and exercises some judgement within guidelines to complete transactions
  • Performs a variety of operational tasks for complex securities or cash relate transactions that require extensive knowledge of unit functions and systems.
  • Differentiating, processing, and reconciling transactions; researching inquiries, reviewing time sensitive and/or complex documents
  • Provides back-up to other desks and may provide training to junior level staff
  • Maintaining a high level of accuracy despite complex transactions and periods of high volume

Education Requirements

  • High School diploma or equivalent

Experience Requirements

  • 3+ years of experience in on or a combination of the following: customer service, operations, financial services, accounting, business processing, analytical, financial, clerical, or call center.

Skills and Abilities

  • Experience in an operational environment
  • Prior Transfer Agent or Securities Industries experience
  • Ability to multi task and meet deadlines while working in a fast paces, high volume environment

Pay: Up to $21.00/hour

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks



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