Current jobs related to Technical Support Analyst Intern - Sioux Falls - Sunbird Software Inc.
-
Technical Support Analyst Intern
4 days ago
Sioux Falls, United States Sunbird Software Inc. Full timeTechnical Analyst intern will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to new customer databases. They will participate in improving documentation for customer success. Provide troubleshooting and analysis of software bugs...
-
Technical Support Analyst Intern
1 week ago
Sioux Falls, South Dakota, United States Sunbird Software Full time $13,872 - $18,288 per yearTechnical Analyst intern will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to new customer databases. They will participate in improving documentation for customer success. Provide troubleshooting and analysis of software bugs...
-
Technical Support Analyst Intern
5 days ago
Sioux Falls, SD, United States Sunbird Software Inc. Full timeTechnical Analyst intern will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to new customer databases. They will participate in improving documentation for customer success. Provide troubleshooting and analysis of software bugs...
-
Technical Support Analyst Intern
2 weeks ago
Sioux Falls, SD, United States Sunbird Software Inc. Full timeTechnical Analyst intern will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to new customer databases. They will participate in improving documentation for customer success. Provide troubleshooting and analysis of software bugs...
-
Technical Support Analyst Intern
5 days ago
Sioux Falls, SD, United States Sunbird Software Inc. Full timeTechnical Analyst intern will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to new customer databases. They will participate in improving documentation for customer success. Provide troubleshooting and analysis of software bugs...
-
Technical Support Analyst
2 weeks ago
Sioux Falls, United States Sunbird Software Inc. Full timeTechnical Analyst will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to new customer databases. They will participate in improving documentation for customer success. Provide troubleshooting and analysis of software bugs for our...
-
Technical Support Analyst, Staff
3 weeks ago
Falls Church, United States Clearance Jobs Full timeTechnical Support Analyst, StaffAcclaim Technical Services, founded in 2000, is a leading language and intelligence services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently...
-
HR & Payroll IT Support Analyst
6 days ago
Sioux Falls, United States Sanford Health Full timeA leading health systems organization in Sioux Falls is seeking an Applications Support Analyst to provide routine healthcare information system and application support. The role involves investigating support issues, creating training documentation, and collaborating with internal teams. Candidates should have a Bachelors degree and analytical skills. This...
-
Technical Product Analyst
7 days ago
Falls Church, VA, United States Apex Systems Full timeSite: Remote Business Unit: Priv Access Management IAM Description: PAM TPA Requirements for job Posting •Requirements gathering and documentation. Ability to analyze to manage business requirements through interviews, use cases and tools like ADO •Risk Reduction: the analyst captures business requirements working with end users/customers to ensure we...
-
Technical Product Analyst
21 hours ago
Falls Church, VA, United States Apex Systems Full timeSite: Remote Business Unit: Priv Access Management IAM Description: PAM TPA Requirements for job Posting •Requirements gathering and documentation. Ability to analyze to manage business requirements through interviews, use cases and tools like ADO •Risk Reduction: the analyst captures business requirements working with end users/customers to ensure we...
Technical Support Analyst Intern
4 weeks ago
Technical Analyst intern will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to new customer databases. They will participate in improving documentation for customer success. Provide troubleshooting and analysis of software bugs for our customers. ESSENTIAL DUTIES AND RESPONSIBILITIES Using a ticketing system – submitting, updating, closing tickets in a timely fashion. Researching, resolving and responding to customer questions received via telephone, email or support portal working under supervision. Setup and configure Sunbird’s DCIM suite including dcTrack and Power IQ. Accurately research technical specifications and images for IT and data center equipment located throughout any given data center environment(s). Analyze, scrub and migrate data from current source to DCIM database. Develop and enhance documentation to enrich a customer’s experience. Assist with software testing when new features and fixes are completed by engineering team. Facilitate timely resolution of customers’ issues by logging and maintaining resolution status in corporate tracking system working under supervision. Participate in online training session for clients and partners to maintain up-to-date knowledge of Sunbird’s software suite enhancements. Editing and working with AutoCAD and Visio drawings. Create and/or edit models under supervision. Data center surveys and audits REQUIREMENTS/QUALIFICATIONS Associates degree in a technical discipline or equivalent experience. One year experience providing customer support for a technical environment. Excellent customer-facing project management, analysis, troubleshooting, and technical skills. Demonstrated basic technical knowledge of: Computer hardware (rack servers, PDUs, and cabling) Windows 7 / Windows 10 MS Excel xls/csv file creation Ability to work flexible hours with the possibility of travel up to 10%. Accountability and the ability to adapt/multi-task/manage changing priorities. Self-motivated, ability to learn and apply new skills quickly Good oral/written communication and interpersonal skills required. Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction. DESIRED SOFTWARE SKILLS/KNOWLEDGE Microsoft Office Suite including Outlook, Word, Excel, Access, Visio and Project Zoom Conference Software, Fresh Desk Ticketing Software, Skype, Fresh Chat, Jira, MS Teams, Slack, Web Browswer Configurations, etc. General database SQL knowledge Sunbird is an EEO/AA/ADA/Veterans employer. Job Type: Full-time WHY SUNBIRD? We are all about delighting our clients and live/breathe the end client/user experience We stock the office with soda, snacks, coffee and tea for you to refuel throughout the day We have amazing PTO Policy that allows you to take care of yourself and your family We offer medical, dental, vision and life insurance to eligible employees We believe in collaboration, teamwork, creativity and taking initiative Interested? Read on for additional details about this opportunity to join our amazing team - What is DCIM Software: www.sunbirddcim.com/what-dcim - What are customers saying about Sunbird: www.sunbirddcim.com/reviews - Why work at Sunbird: www.sunbirddcim.com/careers Sunbird is an EEO/AA/ADA/Veterans employer. Benefits: 401(k) 401(k) matching Dental insurance Disability insurance Flexible schedule Health insurance Paid time off Tuition reimbursement Vision insurance Work from home
