Customer Service Representative
3 weeks ago
What are we looking for in our Customer Service Representative ?
Russell Tobin's client, a leading company specializing in environmentally sustainable solutions, is hiring a Customer Service Representative in Hyannis, MA
Apply Now
Employment Type: Contract/Onsite
Location: Hyannis, MA
Pay rate: $18 - $20/hr, DOE
Responsibilities:
- Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions.
- Process customer bills, adjustments, and payments within the billing software program.
- Answering general phone calls, transfer calls, questions, filing, enter data.
- Dispatch instruction to field technicians, arrange for dig safe calls including tie sheets.
- Schedule meter changes, work calendars for service technicians, timekeeper responsibilities.
Requirements:
- High School Diploma or equivalent required
- 1-2 years of experience in office customer service
- Excellent telephone skills
- Good interpersonal skills
- Good computer skills and knowledge of Microsoft Word and Excel
- Good problem-solving abilities
- Valid driver’s license
- Able to multi-task and prioritize work
- Able to work under pressure and respect deadlines
Nice to have:
- Bi-lingual would be a huge plus
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
#CB
Rate/Salary: $18 - $20/hr, DOE
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