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Client Support Specialist
2 months ago
What are we seeking in our Customer Service Representative?
Russell Tobin's client, a prominent organization focused on eco-friendly solutions, is in search of a Customer Service Representative.
Employment Type: Contract/Onsite
Location: Not specified
Compensation: $18 - $20/hr, based on experience
Key Responsibilities:
- Handle, investigate, and resolve escalated customer inquiries, complaints, and issues related to billing, collections, and various customer service functions.
- Process customer invoices, adjustments, and payments using the billing software.
- Manage general phone inquiries, direct calls, address questions, file documents, and enter data.
- Provide instructions to field technicians and coordinate necessary safety calls.
- Organize meter changes, manage service technicians' schedules, and oversee timekeeping duties.
Qualifications:
- High School Diploma or equivalent is required.
- 1-2 years of experience in a customer service role within an office environment.
- Exceptional telephone communication skills.
- Strong interpersonal abilities.
- Proficient in computer applications, particularly Microsoft Word and Excel.
- Effective problem-solving skills.
- Valid driver's license is necessary.
- Able to manage multiple tasks and prioritize effectively.
- Capable of working under pressure and meeting deadlines.
Preferred Qualifications:
- Being bilingual is a significant advantage.
Benefits Offered by Russell Tobin:
Russell Tobin provides eligible employees with extensive healthcare options (medical, dental, and vision), additional coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k) retirement plan, life and disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and discounts with select vendors.
#CB
Compensation: $18 - $20/hr, based on experience