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Technical Project Manager

3 months ago


Austin, United States Numeric Technologies Full time

Job Title: Program Manager – Engage

Location: Austin, Texas.

Duration: Long Term Contract.


Key Responsibilities:

Lead and manage cross-functional project teams to deliver EngageRTC Technical PM 24 on time and within budget. Define project scope, objectives, and deliverables in collaboration with senior management and stakeholders.

Develop detailed project plans, schedules, and milestones using Agile project management methodologies. Oversee and coordinate all project activities, ensuring alignment with organizational goals and objectives.

Manage project risks, issues, and changes to ensure successful project delivery. Communicate project status, progress, and challenges to stakeholders, ensuring transparency and alignment. Foster a collaborative and high-performing project team environment. Required Qualifications: Proven experience in Agile Project Management and traditional Project Management. Proficiency in JIRA and DevOps practices.

Strong written and verbal communication skills. Expertise in Networking and Communication Protocols (e.g., SIP, RTMF). Solid understanding of CPaaS, SIP, VoIP, and WebRTC technologies. Experience with telephony, audio codecs, video codecs, and real-time communications (RTC). Familiarity with telecommunications and contact center solutions. Nice to Have: Knowledge of HTML, CSS, JavaScript, and Cloud Networking.

Experience with Twilio and Azure Communication Services. Familiarity with audio codecs like OPUS and other real-time communication technologies.


Preferred Experience:

Bachelor’s degree in computer science, Engineering, or a related field. Minimum of 5 years of experience in program/project management, preferably in the telecommunications or real-time communications sector. Certification in Agile (e.g., PMI-ACP, Scrum Master) or PMP is a plus. Key Skills: Strong leadership and team management skills. Excellent problem-solving and critical-thinking abilities. Ability to work effectively in a fast-paced and dynamic environment. Strong organizational and multitasking capabilities. Proficiency in project management software and tools.