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Assistant Vice President, Constituent Relationship Management

2 months ago

Boston, United States Kelly Science, Engineering, Technology & Telecom Full time

Every day, Kelly Engineering connects professionals with opportunities to advance their careers. We currently have an exciting direct hire opportunity with one of our leading clients – Boston University


Title: Assistant Vice President, Constituent Relationship Management (CRM)

Location: Boston, MA

Type: Direct Hire

Salary Range: $200k/year - $285k/year (DOE)



Overview

  • Title: Assistant Vice President, Constituent Relationship Management (CRM) within Information Services and Technology (IS&T) Applications
  • Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? We’re seeking applicants with diverse skills and experience to join the Boston University Information Services & Technology (IS&T) community.
  • As a member of the senior management team, the Assistant Vice President for Constituent Relationship Management (CRM) is a leader who sets the technical vision for various platforms, partnering with the business clients on strategic direction.


Responsibilities

  • Lead strategy, planning, development, release and operations of university wide applications and data integration services
  • Oversees direct staff who have full-service ownership responsibility for various CRM functions within Applications.
  • Foster staff development.
  • Coaches and manages director level resources, is responsible for vendor relationship management and the implementation of efficient business processes, aligning with industry best practices.
  • Partner with central business owners as well as other university stakeholders to develop solutions to address their needs, and to set priorities and time frames for support and maintenance; ensure open and effective communication between the various application teams and stakeholders.
  • Perform the critical role of service owner or oversee the service management for CRM related applications.
  • Key activities include leading the implementation of software development and support best practices, providing leadership and team building actions, fostering collaboration with other areas of IS&T and business areas, assessment and implementation of vendor packaged solutions.


Required Qualifications

  • Bachelor’s degree in a technology or business-related field such as computer science, information systems, mathematics, or business administration
  • Master’s degree or relevant experience or certifications (e.g., PMP, Scrum, ITIL, TOGAF) is preferred
  • Minimum of 12 years of direct experience, with 8 years in a leadership role.
  • Deep understanding of student engagement across the lifecycle.
  • Strong Leadership and Management Skills
  • Strong Communication and Collaboration Skills


Technical Skills Required

  • CRM expertise: Significant knowledge of CRM solutions use in Higher Education such as Salesforce.com (required), Blackbaud, Slate, and/or Liaison
  • Data integration: Knowledge of integrating CRM systems with other applications and data sources.
  • Software development: Understanding of software development best practices and methodologies.
  • CRM governance: Ability to establish and enforce CRM governance processes and policies, ensuring data quality, security, and compliance.


Additional Information

  • Hybrid preferred. Will consider fully remote with some travel to BU required.
  • Boston University offers an excellent benefits package


Benefits Package Overview

  • Time Off: In addition to generous time off, BU employees have a paid intersession break, and 13 paid holidays.
  • Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
  • Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.
  • Transportation: BU offers a discounted MBTA pass as well as additional options to assist employees in their daily commute.
  • Wellness: BU offers programs and classes at little or no cost, including workshops and personal counseling, please check out for more information
  • Culture & Community: BU also offers access to discounts or free admission to various city art/cultural institutes around Boston.