Service Desk Technician
2 weeks ago
Overview
Provides customer service and first level technical resolution over the phone for operational incidents and service request. When necessary escalates incidents and requests in line with established Service Level targets and escalation procedures.
Maintains end to end responsibility for customer calls providing timely, reliable and courteous service.
Provides Remote deployment of approved applications, applications upgrades, and system configuration changes using the defined tools and processes to do so.
Assist with and adheres to, polices, procedures, processes for supporting approved standard PC, printer, PDA, application configurations.
When not designated to answer the service desk phones, provide tier two support / in person support for necessary incidents, service requests and hardware deployment or repairs
Assisting in actively maintaining proper documentation, inventory, and licensing
A. Education
1. High School Diploma or GED
B. Experience
1. None
C. Licensure/Certification (have or obtain)
1. A+ Certification
D. Interpersonal requirements
1. Possesses strong verbal and written communication skills, has a commitment to customer service.
2. Communicates effectively with all applicable customers and age groups.
3. Ability to handle multiple projects effectively and meet deadlines
4. Ability to organize tasks, analyze problem situations and determine effective solutions to problems
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Service Desk Technician
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Rome, United States Atrium Health Full timeOverview Provides customer service and first level technical resolution over the phone for operational incidents and service request. When necessary escalates incidents and requests in line with established Service Level targets and escalation procedures. Maintains end to end responsibility for customer calls providing timely, reliable and courteous...
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Patient Service Representative
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Environmental Services Technician
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PT Customer Service Leader
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Patient Service Representative
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Rome, United States WellStreet Urgent Care Full timeWe have front desk openings at our East Rome clinic location. Scheduling is tentative 7am - 7pm and 8 a.. to 8pm. 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Job description The Patient Service Representative is the first point of contact between the patient and clinical staff. Patient check in, insurance...
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Environmental Services Technicians
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