Member Services Representative

1 week ago

Rome, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.


JOIN THE CLUB

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Member Services Representative

    1 day ago

    Rome, United States Excel Fitness Full time

    Position: Member Services Representative - Front DeskReports to: General Manager (GM)/ Assistant Manager (AM) / Shift LeadDepartment: OperationsPurpose: Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift. Duties and Responsibilities: Perform to your best abilities during...

  • Customer Service Representative

    4 weeks ago

    Rome, United States Freeman Holdings Group Full time

    Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team. Is the customer #1 with...

  • Customer Service Representative

    1 week ago

    Rome, United States Freeman Holdings Group Full time

    Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team. Is the customer #1 with...

  • Customer Service Representative

    1 month ago

    Rome, United States U-Haul Full time

    Location: 244 Erie Blvd E, Rome, New York 13440 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    3 weeks ago

    Rome, United States U-Haul Full time

    Location: 244 Erie Blvd E, Rome, New York 13440 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Patient Service Representative

    4 weeks ago

    Rome, United States AdventHealth Medical Group Full time

    Location: Location: ** Patient Service Representative at AdventHealth** **Date Posted:** 3/3/2022 **Location:** **Job Description** Description ***Patient Services Rep Food Service FT Days/Evenings - AdventHealth Redmond*** ***Location Address: 501 Redmond Rd, NW, Rome 30165*** ***Top Reasons To Work At AdventHealth Redmond*** *Faith based organization*...

  • QSR Customer Service Representative

    1 month ago

    Rome, United States Circle K Full time

    Store 2727075Q: 1881 Calhoun Hwy NE, Rome, Georgia 30161 Availability - Shift/Days Flexible Availability The position includes, but is not limited to, the following essential job duties, responsibilities, and requirements: RESTAURANT TEAM MEMBER EXPECTATIONS: Provides excellent guest service in a fast and friendly mannerMaintains a clean restaurant...

  • QSR Customer Service Representative

    3 weeks ago

    Rome, United States Circle K Full time

    Store 2727075Q: 1881 Calhoun Hwy NE, Rome, Georgia 30161 Availability - Shift/Days Flexible Availability The position includes, but is not limited to, the following essential job duties, responsibilities, and requirements: RESTAURANT TEAM MEMBER EXPECTATIONS: Provides excellent guest service in a fast and friendly mannerMaintains a clean restaurant...

  • Crew Member

    2 weeks ago

    Rome, United States Moe's Southwest Grill Full time

    **PAY: $15 / HOUR + (BASE RATE + TIPS)** **LARGE FRANCHISE GROUP WITH GROWTH OPPORTUNITIES** **SHIFT LEADERS AT $16-20/HR** **ASSISTANT MANAGERS AT $45K+** **GM'S AT $75K+** **OPERATING PARTNERS AT $100K+** **NO LATE NIGHTS** **SUMMARY** As a Moe's Crew Member, you'll enjoy the benefits of working in a fun, fast-paced environment, participate in a...

  • Financial Representative

    3 weeks ago

    Rome, United States Modern Woodmen of America Full time

    The ideal candidate will deliver personalized investment solutions to help clients work toward their long-term financial goals. They should be comfortable creating financial plans and cross-checking work to ensure complete accuracy of information.About youEntrepreneurial mindsetCommunity orientedCommunication skillsResponsibilitiesWork with current or new...

  • Patient Service Representative-The Breast Center

    1 month ago

    Rome, Georgia, United States Atrium Health Full time

    Overview The Patient Services Representative is responsible scheduling and/or checking patients into the department and for the representation of patients and families in non-medical matters pertaining to their needs, comfort and personal satisfaction.The qualified candidate will possess the following:A. EducationHigh school graduate or equivalentB....

  • Insurance and Financial Services Position

    4 weeks ago

    Rome, United States Steven Jarvis - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.ResponsibilitiesUse a customer-focused,...

  • Team Member

    1 month ago

    Rome, United States Arby's Full time

    JOB DESCRIPTION Team Member We’re glad you’re here. Think about it – you and us? Sounds like it could be a match made in the meat heavens. If you’re here for:  Discounted Curly Fries (and all our menu items for that matter) Flexible Schedule Free Shift Meals* Best in Class Training & Continuous Learning Advancement Opportunities ...

  • Team Member

    3 weeks ago

    Rome, United States Arby's Full time

    JOB DESCRIPTION Team Member We’re glad you’re here. Think about it – you and us? Sounds like it could be a match made in the meat heavens. If you’re here for:  Discounted Curly Fries (and all our menu items for that matter) Flexible Schedule Free Shift Meals* Best in Class Training & Continuous Learning Advancement Opportunities ...

  • Director of Environmental Services

    3 weeks ago

    ROME, United States Healthcare Services Group, Inc. Full time

    Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have provided essential services to thousands of healthcare communities across the country. As one of America's Most Trustworthy Companies , we have been...

  • POS Customer Service Representative

    4 weeks ago

    Rome, United States Insurance Administrative Solutions Full time

    * 28-Feb-2022 to 15-Mar-2022 (EST) * Rome, GA, USA * Hourly * Full Time *Medical - Dental - Vision - 401K - Basic and Supplemental Life Insurance - Long and Short Term Disability* Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business...

  • Claims Customer Service Representative

    1 month ago

    Rome, United States Insurance Administrative Solutions Full time

    * 28-Feb-2022 to 15-Mar-2022 (EST) * Rome, GA, USA * Hourly * Full Time *Medical - Dental - Vision - 401K - Basic and Supplemental Life Insurance - Long and Short Term Disability* **ABOUT INSURANCE ADMINISTRATIVE SOLUTIONS**Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the...

  • Claims Customer Service Representative

    7 days ago

    Rome, Georgia, United States Insurance Administrative Solutions Full time

    28-Feb-2022 to 15-Mar-2022 (EST) Rome, GA, USA Hourly Full Time *Medical - Dental - Vision - 401K - Basic and Supplemental Life Insurance - Long and Short Term Disability* **ABOUT INSURANCE ADMINISTRATIVE SOLUTIONS**Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the...

  • Claims Customer Service Representative

    3 weeks ago

    Rome, United States Insurance Administrative Solutions Full time

    * 28-Feb-2022 to 15-Mar-2022 (EST) * Rome, GA, USA * Hourly * Full Time *Medical - Dental - Vision - 401K - Basic and Supplemental Life Insurance - Long and Short Term Disability* **ABOUT INSURANCE ADMINISTRATIVE SOLUTIONS**Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the...

  • Sales Representative

    4 weeks ago

    Rome, United States Teresa Lumsden - State Farm Agency Full time

    Job DescriptionJob Description Teresa Lumsden - State Farm Agency, located in Rome, GA has an immediate opening for a full-time Sales Representative. Insurance experience is not required as we will train the right person. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with...