Desktop Support Technician

1 week ago

Boca Raton, United States GRUBBRR® Full time

Desktop Support Technician

GRUBBRR is a leading provider of cutting-edge technology solutions in the self-service industry. We specialize in providing innovative, customer-friendly solutions that help businesses streamline operations and enhance the customer experience. Our mission is to revolutionize the way people interact with technology in everyday environments.


Job Description:

GRUBBRR is seeking a skilled and dedicated Desktop Support Technician to join our dynamic IT team. The ideal candidate will be responsible for providing technical support and assistance to our employees, ensuring that our desktop computing environment is functioning efficiently. This role is crucial in maintaining the productivity and satisfaction of our team members by resolving technical issues promptly and effectively.


Key Responsibilities:

  • Provide technical support to end-users via phone, email, and in-person for desktops, laptops, printers, mobile devices, and other peripherals.
  • Troubleshoot and resolve hardware and software issues, including diagnosing, repairing, and replacing faulty equipment and components.
  • Install and configure software applications and updates, as well as operating systems, and ensure all software is up-to-date and compatible.
  • Manage and maintain user accounts, including setting up new users, modifying existing accounts, and resetting passwords.
  • Provide basic network support, including troubleshooting connectivity issues and setting up VPN connections.
  • Monitor and maintain computer systems, including identifying and resolving security risks and ensuring system performance.
  • Coordinate with vendors and service providers to resolve technical issues and order necessary equipment and software.
  • Document technical processes, procedures, and solutions for future reference and knowledge sharing.
  • Train end-users on basic computer usage and best practices for system security and data management.
  • Assist with the setup and maintenance of audio-visual equipment for presentations and events.
  • Perform other duties as assigned by the IT Manager/CTO.


Qualifications:

  • Bachelor's degree in a technology-related field, or equivalent work experience.
  • Proven experience as a Desktop Support Technician or similar role, with excellent troubleshooting and problem-solving skills.
  • Strong knowledge of Windows and Mac operating systems, as well as common office applications, such as Microsoft Office and Google Suite.
  • Understanding of Microsoft 365, Microsoft Azure, Amazon AWS, and other cloud and infrastructure providers
  • Understanding of various server and infrastructure hardware, such as routers, switches, load balancers, and other network equipment
  • Familiarity with computer hardware, including desktops, laptops, printers, and other peripherals.
  • Experience with Active Directory, Group Policy, and other network management tools.
  • Ability to diagnose and resolve common network issues, such as connectivity and configuration issues.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Familiarity with ITIL, incident management, and change management processes is a plus.
  • Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are preferred but not required.


About GRUBBRR:

GRUBBRR is the leader in self-ordering technology. We aim to revolutionize the way commerce is transacted. Not only have we won awards for our self-ordering technology we are also a Fintech startup that is exploding with growth and joining forces with some of the world’s most recognizable brands. Come join us as GRUBBRR transforms the way customers interact with businesses moving forward.

We produce sleek, beautifully intuitive products such as:

  • Self-service kiosks
  • Contactless ordering systems
  • Point-of-sale systems
  • Mobile ordering and online ordering
  • Kitchen display systems
  • Digital menu boards & digital customer progress boards
  • Contactless IoT smart lockers
  • AI/Computer Vision based self-checkout system
  • SaaS with advanced data analytics and machine learning


Why work at GRUBBRR:

  • Great culture. Awesome people. We have a fun, collaborative environment where everyone shares a passion to win
  • We are an industry leader with a cutting-edge product that is in high demand - your work will be seen around the world
  • Excellent leadership team
  • Beautiful, brand-new office – modern and fun, invites creativity & collaboration - even complete with a 'Zen Garden' and an indoor-basketball court
  • The opportunity to be a true entrepreneur
  • The opportunity to be part of something that is revolutionizing industries
  • Equity opportunity in a mid-stage startup that is absolutely exploding
  • Be at the forefront of AI, machine learning, facial recognition, digital sensors, and other emerging technologies

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