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Desktop Support Specialist

3 months ago

Boca Raton, United States HCLTech Full time

Responsibilities

Address user tickets regarding hardware, software, and networking.

Walk customers through installing applications and computer peripherals.

Guide users with simple, step-by-step instructions.

Conduct remote troubleshooting.

Test alternative pathways until you resolve an issue.

Customize desktop applications to meet user needs.

Record technical issues and solutions in logs.

Direct unresolved issues to the next level of support personnel.

Follow up with clients to ensure their systems are functional.

Report customer feedback and potential product requests.

Help create technical documentation and manuals.


Requirements and skills

Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

Hands-on experience with Windows/Linux/Mac OS environments

Working knowledge of office automation products and computer peripherals, like printers and scanners

Knowledge of network security practices and anti-virus programs

Ability to perform remote troubleshooting and provide clear instructions

Excellent problem-solving and multitasking skills