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Field Service Technician

3 months ago

Louisville, United States TCI Technology Consulting Inc Full time

TCI has an immediate need for a Field Service Technician in Louisville, KY. This is a direct hire opportunity.

SUMMARY


The Field Service Technician is responsible for providing on-site and remote technical support to our customers for engineering copiers and office printers.


RESPONSIBILITIES

  • Promoting customer satisfaction through the timely response to customer calls, clear and effective communications with internal and external customers and efficient repair/maintenance activities.
  • Maintain regular communication with the Service Manager, peer field personnel team members for customer matters requiring attention.
  • Initial review of customer issues, such that customer concerns with product performance and are quickly communicated for appropriate review and handling.
  • Management of your work schedule and work priorities to ensure the urgent customer requirements are addressed appropriately and customer satisfaction is optimized.
  • Responsible for understanding and strictly following all company processes and procedures.


REQUIREMENTS

  • Knowledge of electrical systems or mechanical knowledge of printers, copiers.
  • Ability to understand, read and interpret equipment service and parts manuals.
  • Ability to troubleshoot equipment with laptop.
  • Ability to routinely lift 75-100 lbs in order to lift and move machines.
  • Industry certifications (Network+ or A+)
  • Network knowledge.
  • Hardware technical diagnostic skills is very helpful.
  • Professional appearance, excellent customer service skills and able to work independently.
  • Valid driver’s license and CDL or the ability to get a CDL.
  • Pass drug screen and criminal history background screen.