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Kubernetes Container Platform Support Operations Engineer

4 months ago

Frisco, United States GalaxE.Solutions Full time
  • Operate container services platforms, emphasizing integration with CI/CD pipelines.
  • Meticulously assess risks while ensuring task efficiency.
  • Analyze, diagnose, replicate, and resolve technical issues reported by customers using Fiserv PaaS and CaaS platforms.
  • Develop maintainable, reusable software from a consumer-centric perspective.
  • Take ownership of unresolved issues, seeking in-depth knowledge for timely resolution.
  • Handle and maintain support requests from business unit customers.
  • Collaborate with other engineering groups to triage customer and business unit issues.
  • Contribute to building and peer-reviewing knowledge base articles and product documentation.

Required:

  • Minimum of 5 years of hands-on experience building and maintaining Container Platforms. ARO (Azure Redhat OpenShift) is a must
  • Proficiency in deploying and supporting Kubernetes on at least one public IAAS provider (Azure, Amazon, GCP, Alibaba).
  • Strong networking fundamentals, including TCP/IP, subnetting, socket vs. connect timeouts, routing, and DNS.
  • Experience designing and implementing Infrastructure as Code APIs using tools like Swagger.
  • Solid understanding of virtual computing environments, including Hypervisors and load balancing concepts.
  • Familiarity with Identity Management, Access Management, and Certificate Management.
  • Demonstrated competency in programming/scripting languages (with a preference for Go, Ansible, Terraform, and Python).
  • Hands-on experience with distributed systems (Windows and Linux) and virtualization software (VMware).
  • Understanding of DevOps practices, with hands-on experience in Automation/Continuous Integration using tools like Jenkins, Harness, RunDeck, GitLab, and GitHub.

Desired:

  • Experience with and PAS/TAS, PKS/TKGI, GKE, IBM Redhat OpenShift, ROSA
  • Experience with NSX, NSX-T, and Panorama.
  • Familiarity with Vsphere7 and TKG.
  • Background in DevOps methodologies.
  • Excellent communication skills.
  • On-call experience.