Desktop Support Technician

4 weeks ago


Boston, United States Summit Human Capital Full time

Summit Human Capital is seeking a highly motivated Desktop Support Technician to support one of our federal clients and the ideal candidate will meet the following criteria:


Requirements:

  • Ability to go on-site in Boston, Massachusetts (5x a week).
  • Ability to pass a federal background check and obtain a Public Trust Security Clearance.
  • 5+ years of technical support experience with Windows and Mac.
  • Experience with Active Directory shared file administration.
  • Experience with an enterprise Windows 10 print-server environment with multiple printers.
  • Experience with upgrading end-user computer systems.
  • Experience using ServiceNow for managing various tickets.


Responsibilities:

  • Provide end-user support to 150+ employees in-office daily.
  • Apply basic diagnostic techniques to troubleshoot problems and recommend solutions.



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