Service Manager
2 weeks ago
Job Title: Service Manager
We are currently seeking an experienced Service Manager specializing in Reverse Logistics and Onsite Repair/Replacement Services to join our dynamic team. The ideal candidate will play a pivotal role in overseeing and optimizing our service operations, ensuring seamless reverse logistics processes and top-notch onsite repair and replacement services. Be responsible for sourcing, recruiting, and onboarding qualified technicians to provide onsite support to our clients.
Key Responsibilities:
- all aspects of reverse logistics, onsite repair, depot repair, and refurbishment services.
- responsible for sourcing, recruiting, and onboarding qualified technicians to provide onsite support to our clients.
- the efficient handling of product returns, exchanges, and repairs, ensuring timely resolution and customer satisfaction.
- and implement strategies to streamline reverse logistics operations and minimize costs while maximizing efficiency.
- with internal teams and external partners to optimize in-warranty services, including onsite and depot repairs, replacement services, and collaboration with Authorized Service Providers (ASPs).
- a strong understanding of eCommerce business operations and the in-home service program for TV and appliances.
- and mentor a team of service technicians, providing guidance and support to ensure exceptional service delivery.
Qualifications:
- of 5 years of hands-on experience in managing reverse logistics, onsite repair/depot repair, and refurbishment services.
- track record of success in optimizing service operations and improving efficiency.
- understanding of in-warranty services, including onsite and depot repairs, replacement services, and coordination with Authorized Service Providers (ASPs).
- with eCommerce business operations and in-home service programs for TVs and appliances.
- leadership and communication skills, with the ability to effectively collaborate with cross-functional teams.
- problem-solving abilities and a proactive approach to resolving issues.
- degree in a relevant field preferred.
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