Client Communication Manager

2 weeks ago

Boston, United States Marsh McLennan Agency Full time

Client Communications Manager


The Opportunity:

As a Client Communications Manager, you will report to the President of Employee Health & Benefits and work closely with the Employee Health & Benefits consulting teams. In this role, you are responsible for content creation and content strategy for clients to educate and engage their employees and optimize their benefit offerings. This includes, but is not limited to, designing communication materials, managing project timelines, and conducting marketplace research in order to maintain brand standards.


What can you expect to do?

  • Support the creation and adaptation of high-impact client communications and written materials, including benefit guides, flyers, announcement emails, educational videos, and basic landing pages.
  • Assist with the implementation of communication strategies, including development of logos / brands, to increase employee engagement with benefit plans.
  • Work closely with the President of Employee Health & Benefits to build out the team and support additional client offerings.
  • Manage workload and career development for client communications team
  • Follow industry trends and report information back to the team.
  • Enrich relationships with current clients and identify opportunities for strategic deliverables.
  • Lead efforts on High-Valued clients for industry events and marketing campaigns


What do we offer?

Generous benefits package:

  • Comprehensive medical, dental and vision plans
  • 401K and company match program
  • Competitive paid time off programs ensure you have time to recharge including 15 vacation days, 3 personal days, 10+ holidays, 2 floating holidays, and 4 days for learning & development
  • Company-paid life and disability
  • Employee Stock Purchase Plan
  • Paid parental leave


Love coming to work:

  • Culture of respect that practices everything we preach
  • Respect for the entrepreneurial spirit
  • Place to grow, to be challenged – but also to feel that you belong
  • Special way to give back to your community
  • Entrepreneurial work environment and leadership style
  • Office spaces designed to maximize innovation and collaboration
  • A focus on taking time to celebrate success and build relationships


Growth and Development:

  • Advance your career with MMA University
  • Designation programs & CE courses
  • Mentorship and leadership development programs
  • Onsite learning opportunities
  • Be appreciated and rewarded for your work
  • Tuition reimbursement

What do we look for?

  • Bachelor’s Degree in Communications, Journalism, or a similar field
  • Basic understanding of graphic design and content creation
  • Experience with Adobe InDesign, Canva, and Squarespace
  • Excellent oral and written communication skills
  • Strong time management skills and the ability to work independently and with a team to create, manage, and meet deadlines
  • Pragmatic self-starter who has an appetite for learning and ability to work without hand-holding
  • Ability to multitask in a time-sensitive environment while managing internal team and client expectations
  • Flexibility and the ability to prioritize tasks as necessary
  • Demonstrated capabilities to handle tight deadlines, shifting priorities, and the ability to find creative solutions
  • Ability to mentor and guide junior team members to foster professional growth and development


Welcomed, but not necessary:

  • 6-10 years working in Corporate Marketing or Communications
  • Experience with Employee Health & Benefits and/or Human Resources is preferred


What makes you stand out:

  • Passion, creativity, and proactivity.
  • Interested in content creation and learning new tools.
  • Ability to produce high-quality, high-volume deliverables quickly in a dynamic environment.
  • A strong spirit of collaboration and a sense of humor

About Marsh & McLennan Agency:

Colleagues at MMA don’t simply work together; they challenge each other to push further, think smarter, and love what they’re doing together. Our shared purpose is to be there for our clients in the moments that matter. That’s why working at MMA is a unique, exceptional experience. And that’s why, at MMA, you can make a career that makes a difference.

Marsh McLennan Agency (MMA) is a full-service insurance, retirement, and risk management firm that specializes in providing proprietary solutions to small and middle market organizations dealing with the complexity of employee benefits and commercial insurance. As a subsidiary of Marsh, the world's largest broker and risk advisor, we provide clients with unparalleled access to local service, regional expertise and global resources. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, student loan repayment, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs.

We promote a culture of personal and professional growth and an environment where we ask our colleagues to challenge each other and themselves. We allow for people to bring their whole-self to work. We support flexible work arrangements and provide the technology to enable this. We expect mutual engagement, so colleagues who own their career and performance will thrive and have a real opportunity to craft their career path. We strive to provide growth opportunities and a platform to jump from with the safety net enabling great rewards and low risk. The biggest risks we ask people to take are to plan for success and engage honestly with a positive and solutions focused attitude.

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