Client Manager, Lender Product

Found in: Talent US C2 - 2 weeks ago


Boston, United States CoStar Group Full time

Responsibilities

: Be the point of contact for a specified group of clients and build sustainable client relationships. Ability to communicate the overall value of CoStar Risk Analytics’ lender products and credit risk models. Provide clients with basic analytical support on portfolio risk assessment. When client inquiries become complex and need escalation be able to identify the proper in-house subject matter expert to connect them with. Implement client retention strategies to achieve high client satisfaction rate and retention rate. Collect client feedback for continuous product and model enhancement. Continual self-education on on the impact of CRE and capital market dynamics and regulatory policy change on CRE lending activities and risk management practice to be able to handle more inquiries. Alert product team when clients are having any technology related issues. Maintain an open line of communication with the sales representative and engagement manager on each account. 

Qualifications :

Bachelor’s degree from an accredited, not-for-profit University or College is required.  A track record of commitment to prior employers. 5+ years of relevant commercial real estate, banking, insurance, investment management, accounting or related experience Direct client facing and interaction experience. Excellent written and communication skills. Strong working knowledge in Microsoft Office Suite (Excel, Word, and PowerPoint) and financial modeling. Excellent analytical and problem-solving skills.

Preferred Qualifications:

Master’s degree in finance, economics, real estate, or accounting preferred. Preferred to have experience in CRE lending.

What’s in it for you? 

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to):

Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug Life, legal, and supplementary insurance Virtual and in person mental health counseling services for individuals and family Commuter and parking benefits 401(K) retirement plan with matching contributions Employee stock purchase plan Paid time off Tuition reimbursement On-site fitness center and/or reimbursed fitness center membership costs (location dependent)  Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

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