Administrative Assistant II

Administrative Support SpecialistGuilford County Government is committed to empowering successful people to thrive in a strong community supported by quality government. Transparency & communication, equity & inclusion, accountability, service & outcomes excellence, and our people matter.Under general supervision, provides administrative and clerical support to a department within the organization or the organization as a whole. Employees in this class may be responsible for typing correspondence and memos; greeting visitors; tracking expenses; coordinating schedules and/or making reservations; maintaining calendars; preparing reports; ordering office supplies and other administrative services as requested. Responds to inquiries from colleagues and visitors requiring a general or somewhat complex understanding of company policies and procedures. Representative inquiries may involve interpreting rules, explaining processes or sharing information with external contacts. Ensures inquiries are addressed and resolved. Complex inquiries are escalated to higher levels within or outside of the department. Work usually requires considerable public contact with program clientele, employees, other departments or the public in explaining policies and procedures. Positions operate with a high level of independence. Positions in this class routinely conduct research and analysis for unit or special reports or special assignments. Work is evaluated for proper application of policies and procedures and for quality and completeness of reports and recommendations.Duties and responsibilities include coordinating the administrative work of the unit or department and office support staff; developing and/or revising work procedures and methods, including necessary forms design; training employees in work procedures; assisting with planning, preparing, monitoring, and administering the unit or department budget; answering questions from employees or the public concerning policies, procedures, or deadlines; interpreting and explaining policies, procedures, records, etc.; providing training and technical assistance to staff; updating policies and procedures for the area to which assigned; conducting or attending meetings, hearings, or conferences regarding unit activities; serving on department management team or special committees representing their area or responsibility.Recruitment standards include considerable knowledge of office systems and techniques; ability to practice effective communication techniques both orally and in writing; considerable knowledge of effective administrative practices and ability to plan and coordinate the work of others, if applicable; ability to analyze and interpret policy and procedural guidelines; ability to work independently and exercise good judgment; skill in organizing work flow and coordinating activities.Minimum qualifications include a Bachelor's degree from an accredited college or university, or an Associates Degree with one year of progressively responsible administrative or office management experience, or High School with three years of progressively responsible administrative or office management experience. Preferred qualification includes an Associates or Bachelor's degree. Transcript required. Copy of transcripts must be submitted with online application. Official college transcripts required at time of hire.Physical demands include sedentary work with some walking, standing, bending, carrying of light items, driving an automobile, or use of a PC or other VDTs to accomplish work. Mental demands and normal stress regarding achieving work deadlines are present. Working conditions involve normal, everyday discomforts or unpleasantness with adequate light, heat, and ventilation; an organized and stable environment. No significant hazards to employees. This position may require driving for county business. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria. If a personal vehicle is operated for county business, proper insurance is maintained as per Guilford County's vehicle use policy.Guilford County is committed to providing equal employment opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324.