Conversational AI Chatbot Developer Position

4 weeks ago


Hartford, Connecticut, United States CVS Health Full time
Conversational AI Chatbot Developer Job Description

CVS Health is seeking a skilled Conversational AI Chatbot Developer to drive the overall user experience for a Conversational AI platform. The successful candidate will be responsible for implementing conversational flows to deliver a superior user experience.

Key Responsibilities:
  • Design and develop AI conversations, integrating with enterprise APIs to fulfill consumer requests.
  • Apply clean coding skills and best practices.
  • Collaborate with user interface designers and backend application integration teams to understand the mechanisms through which the conversational AI solution will be used and what is needed to fulfill intents.
  • Collaborate with teams and other developers to design, develop, test, deploy, and maintain a chatbot.
  • Leverage AI, NLP technologies, and cognitive machine learning to develop chatbot applications.
  • Integrate chatbot solutions with multiple platforms.
  • Enhance user effectiveness of the conversational agents with the help of advanced technologies.
  • Continuously develop knowledge of emerging technologies and analytics techniques and support the pursuit of business development opportunities.
  • Tune and enhance Speech to Text models.
Requirements:
  • 3+ years of software delivery experience.
  • 1+ years of Chatbot development experience with IBM Watson Assistant or similar chatbot conversational AI tools.
  • 1+ years of leveraging conversational AI best practices.
  • 1+ years of knowledge of AI/chatbot development landscape, tools, and other frameworks.
  • 1+ years of experience in CICD, Git, unit-testing, and source code management.
  • 1+ years of knowledge of cloud development and deployment principles.
  • 1+ years of working in an Agile environment, with knowledge in DevOps approaches, end-to-end software development processes, and business requirements.
Preferred Qualifications:
  • Backend (server-side) development experience in Java, node.js, or similar.
  • Multi-language background and experience working with programming languages such as Python, Java, Javascript/Typescript.
  • Experience with IBM Voice gateway and/or IBM Discovery is a plus.
  • Knowledge of automated speech recognition, including SSML tagging for TTS.

CVS Health offers a competitive salary range of $79,310.00 - $158,620.00, plus a bonus, commission, or short-term incentive program. The company also provides a range of benefits, including medical, dental, and vision benefits, a 401(k) retirement savings plan, and an Employee Stock Purchase Plan.



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