Commercial Lines Account Manager

2 months ago

Harwich, United States Benson, Young & Downs Insurance Agency, LLC Full time

Benson, Young & Downs is a high-quality, ethical, growth-oriented independent insurance agency based on Cape Cod, MA with locations in Harwich Port, Wellfleet and Provincetown. Our goal is to provide best-in-class risk-management services within our community by investing in education and technology. We strive to be a people-first agency that prides ourselves in investing in our people both inside and outside of our 4 walls.


We are actively looking to add some great people to our team. Do you like helping others and supporting your community? Insurance may not seem like the most exciting industry (we get it) but we have the best job. We get to help those in our community when they need it the most or better yet, ensure they are covered before they need it


Our work environment includes:

  • Career and Development opportunities
  • On-the-job training with support from tenured insurance professionals
  • Small Team Environment
  • Robust Benefit Package
  • Job stability and growth


We are looking for an awesome Account Manager to join our Commercial Insurance team and provide exceptional customer service to our clients. This role will be responsible for responding to customer inquiries, resolving customer concerns, and providing general information about our products and services. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work independently as well as in a team environment.


Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner.
  • Provide accurate information about products and services.
  • Handle customer concerns and escalate them as needed.
  • Maintain a positive attitude when working with customers and teammates.
  • Follow up with customers to ensure their satisfaction.
  • Keep records of customer interactions and transactions per agency best practices.
  • Seek opportunities for account rounding and the cross-selling of commercial-lines products.
  • Maintain good working relationships with centers of influence and insurance carriers.


Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Vacation Time, Sick Time & Holidays
  • Parental leave
  • Professional development assistance
  • Referral program
  • Vision insurance
  • Performance Incentive Bonus Plan


Ideal Qualifications:

  • 2 years of client servicing experience within commercial insurance at an Agency (specifically with surplus lines and small to middle market accounts)
  • An Active MA Property & Casualty License
  • College degree is preferred
  • Insurance Designations are preferred
  • Great communication skills (both verbal and written)
  • Ability to work well in a team but also independently
  • Positive attitude and excitement for helping others
  • Conscientious worker with a strong attention to detail
  • Problem solver with the ability to critically think and escalate situations as needed
  • General working knowledge of Microsoft Suite & Ring Central phone system
  • Ability to travel to one of the physical MA office spaces during training and as needed


Schedule:

  • Monday to Friday 8am-4pm (35 hours per week)


Work Location:

  • Hybrid schedule available
  • Based out of our Harwich Port, Wellfleet or Provincetown office.

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