Aftermarket Technical Support Associate

2 weeks ago


Waterloo, United States Crown Iron Works Full time

CPM Holdings, Inc. is a diversified leading global supplier of process equipment and engineered technologies that sustainably feed, fuel, and build a better world. With its growing family of 17 market-leading product brands, CPM serves a variety of industries including animal feed, consumer food, green energy, advanced materials and sustainable packaging. Founded in 1883, CPM has 1,700 employees across 36 facilities on 4 continents with presence in 150+ countries. From the foods you eat to the fuels you require, CPM plays an important role in making the world more efficient and more sustainable. For more information, visit OneCPM.com.

Position Summary:
The Aftermarket Technical Support Associate role is responsible for CPM’s North American and Latin American customer accounts. The position is part of an industry leading aftermarket team and will focus on sales and relationships for the company with outside sales representatives and customers. Within this role the associate will work between the direct customers, outside representatives, and internal support teams to ensure CPM’s customers are taken care of in a quick professional manner.

Key Responsibilities:

  • Increase aftermarket support and services for CPM’s equipment lines through clear communication and timely support
  • Prepare sales quotes, sales order, and communications for aftermarket parts & services for CPM equipment via phone, email and internal systems
  • Learn CPM equipment & market dynamics to remotely troubleshoot customer solutions and provide knowledgeable support of customer needs
  • Build collaborative relationships with customers and CPM personnel

Key Functional Competencies:

  • Customer focus, trustworthy, team player, results focused, adaptability, attention to detail, desire to learn
  • The ideal candidate will have a minimum of 2 years of professional experience within sales, agriculture, mechanical engineering, or order fulfillment, as well as strong time management skills, ability to meet deadlines and a strong work ethic

Experience:

  • Strong grasp of basic sales tactics and customer relations
  • Exceptional communication (written and oral) skills
  • Experience successfully managing multiple accounts simultaneously, collaboration and working successfully with multiple departments
  • Previous technical, mechanical, or engineering experience is desired

Qualifications:

  • Proficient with Microsoft programs including Word, Outlook and Excel
  • Effective organizational, interpersonal and communication skills
  • Technical knowledge base and the desire to learn more
  • Dependability, attention to detail and the ability to follow and interpret procedures

  • Aftermarket Technical Support Associate

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Waterloo, United States Crown Iron Works Full time

    CPM Holdings, Inc. is a diversified leading global supplier of process equipment and engineered technologies that sustainably feed, fuel, and build a better world. With its growing family of 17 market-leading product brands, CPM serves a variety of industries including animal feed, consumer food, green energy, advanced materials and sustainable packaging....


  • Waterloo, United States RK Management Consultants Full time

    Job Duties: •Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. •Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues. •Documents recording and/or distributing information. Has some breadth, depth and/or...


  • Waterloo, United States RK Management Consultants Full time

    Job Duties: " Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. " Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues. " Documents recording and/or distributing information. Has some breadth, depth and/or frequency of...

  • IT Support

    1 week ago


    Waterloo, United States ClientSolv Full time

    Company Description ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration. Job Description We...


  • Waterloo, United States Staff Finders Technical Full time

    Job DescriptionJob DescriptionAs a Weld Manufacturing Engineer for Tractor Cab Assembly Operations (TCAO) located in Waterloo, Iowa you will provide support of welding and fabrication operations utilizing your technical experiences. In addition, you will:Drive continuous improvements working with a cross functional wage and salary teamAddress quality issues...


  • Waterloo, United States Staff Finders Technical Full time

    Job DescriptionJob DescriptionAs a Weld Manufacturing Engineer for Tractor Cab Assembly Operations (TCAO) located in Waterloo, Iowa you will provide support of welding and fabrication operations utilizing your technical experiences.In addition, you will:Drive continuous improvements working with a cross functional wage and salary teamAddress quality issues...


  • Waterloo, United States Staff Finders Technical Full time

    Job DescriptionJob DescriptionSupplier Quality EngineerDescription:This job fully integrates an individual into the engineering culture by performing specific quality engineering assignments that are limited in scope, depth and degree of skill required. Work plans and decisions are usually reviewed by others. Duties: Learns and uses quality planning tools...


  • Waterloo, United States Staff Finders Technical Full time

    Job DescriptionJob DescriptionYour Responsibilities As an Aftertreatment Performance Analysis Engineer - Contingent for John Deere Power Systems located in Waterloo, IA, you will… Develop and validate 1D chemical kinetic models for relevant aftertreatment components such as Diesel Oxidation Catalyst (DOC), Diesel Particulate Filter (DPF), Selective...

  • (SFTJD/789) Manufacturing Engineer

    Found in: Resume Library US A2 - 1 week ago


    Waterloo, Iowa, United States Staff Finders Technical Full time

    As a Weld Manufacturing Engineer for Tractor Cab Assembly Operations (TCAO) located in Waterloo, Iowa you will provide support of welding and fabrication operations utilizing your technical experiences. In addition, you will: Drive continuous improvements working with a cross functional wage and salary team Address quality issues utilizing data, root...


  • Waterloo, United States Staff Finders Technical Full time

    Job DescriptionJob DescriptionContainer Planning and Design AnalystDuties:Provide ongoing support for other container related tasks and Container Planning and Design Specialists.Analyzing and working container parms and repack queue – all parms and repack that impact containers.Investigating and resolving all Qnotes that are assigned against the container...

  • (SFTJD/367) Engineer Product II

    Found in: Resume Library US A2 - 7 days ago


    Waterloo, Iowa, United States Staff Finders Technical Full time

    Your Responsibilities As an Aftertreatment Performance Analysis Engineer - Contingent for John Deere Power Systems located in Waterloo, IA, you will… Develop and validate 1D chemical kinetic models for relevant aftertreatment components such as Diesel Oxidation Catalyst (DOC), Diesel Particulate Filter (DPF), Selective Catalytic Reduction (SCR),...

  • Senior Manager, Government Healthcare Software

    Found in: beBee jobs US - 2 weeks ago


    Waterloo, Iowa, United States Cognizant Technology Solutions Full time

    PURPOSE: Providing sales support to represent key TriZetto IT Product and Professional service offerings. This role will work with our salesforce and will interact with clients and prospects. ESSENTIAL FUNCTIONS:1. Driving the exploration of sales of TriZetto software, solutions, and services opportunities for all assigned pursuits and/or accounts.2....

  • Network Engineer

    1 week ago


    Waterloo, United States CareerBuilder Full time

    NETWORK ENGINEER The Engineer (intermediate and senior positions) will provide SETA support to Tactical Networks at Aberdeen Proving Ground (APG), MD. RESPONSIBILITIES Design, plan, install, integrate and maintain backbone core-area tactical and strategic communications networks, including portions of the Defense Information Systems Network (DISN) and the...

  • (SFTJD/169) Logistics Analyst

    Found in: Resume Library US A2 - 7 days ago


    Waterloo, Iowa, United States Staff Finders Technical Full time

    Container Planning and Design Analyst Duties: Provide ongoing support for other container related tasks and Container Planning and Design Specialists. Analyzing and working container parms and repack queue – all parms and repack that impact containers. Investigating and resolving all Qnotes that are assigned against the container department. ...


  • Waterloo, United States Capstone Search Group Inc Full time

    Job Description Job Description About the Role As Commercial Insurance Underwriter- General Lines and Professional Liability , you partner with agents and brokers, as well as the internal sales team, to provide coverages for new and renewal customers’ needs. Products liability and professional liability coverages are important coverages you’ll focus as...


  • Waterloo, United States Capstone Search Group Full time

    Job DescriptionJob DescriptionAbout the RoleAs Commercial Insurance Underwriter- General Lines and Professional Liability, you partner with agents and brokers, as well as the internal sales team, to provide coverages for new and renewal customers’ needs. Products liability and professional liability coverages are important coverages you’ll focus as this...

  • Quality Engineer

    1 week ago


    Waterloo, United States Productive Resources Full time

    Quality EngineerWaterloo, IA - Full Time Productive Resources ( ) is seeking a candidate to be part of our engineering team at our customer's facility in Waterloo, Iowa. As a member of our team, the selected candidate will be onsite full time in the PEC supporting Product Development Quality. The best candidate will have experience working in manufacturing...


  • Waterloo, United States Productive Resources Full time

    Weld Manufacturing Engineer Waterloo, Iowa - Full Time Productive Resources ( ) is seeking a candidate to be part of our engineering team at John Deere's facility in Waterloo, Iowa. As a member of our team, the selected candidate will work as a Weld Manufacturing Engineer for Tractor Cab Assembly Operations (TCAO) located in Waterloo, Iowa. You will provide...

  • Quality Engineer

    7 days ago


    Waterloo, United States Productive Resources LLC Full time

    Job DescriptionJob DescriptionQuality EngineerWaterloo, IA - Full Time Productive Resources (www.productiveresources.com) is seeking a candidate to be part of our engineering team at our customer's facility in Waterloo, Iowa. As a member of our team, the selected candidate will be onsite full time in the PEC supporting Product Development Quality. The...

  • Quality Engineer

    24 hours ago


    Waterloo, United States Productive Resources LLC Full time

    Job DescriptionJob DescriptionQuality EngineerWaterloo, IA - Full Time Productive Resources (www.productiveresources.com) is seeking a candidate to be part of our engineering team at our customer's facility in Waterloo, Iowa. As a member of our team, the selected candidate will be onsite full time in the PEC supporting Product Development Quality. The...