IT Support

4 weeks ago

Waterloo, United States ClientSolv Full time
Company Description

ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.

Job Description

We are seeking an IT Support professional for a direct hire role in Waterloo, IA. This role will be onsite/in the office from 7:00 am to 3:30 pm and will be responsible for:

  • Performing/monitoring standard processes or operations that are highly stable and/or relatively consistent in how to fix. Typical examples: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
  • Documenting recording and/or distributing information. Has some breadth, depth, and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit-specific processes.
  • Effective e-mail communications and ability to create and maintain basic
    documents/records: Typical examples: contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, and handling standard facilities administration requests
  • Recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
  • Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
  • Applies some technical knowledge in the support of processes or operations Typical examples: understanding basic printer operations to replace toner and pickup rollers, performing troubleshooting by following KB article to resolve end user tickets.
Qualifications
  • Knowledge of computing and networking concepts and fundamentals
  • Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions
  • Knowledge of computer security policies and a general overall knowledge of computer security concepts
  • One (1) year or more IT experience preferred, but recent college graduates will be considered
Education Requirements
  • Degree in an Information Technology discipline or equivalent experience
  • High School or secondary diploma or equivalent


Additional Information

This direct hire role will work onsite/ in the office in Waterloo, IA Monday-Friday from 7:00 am to 3:30 pm. This role will pay between $20-$23 per hour.