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Gen AI Product Manager/ Project Manager
2 months ago
● The Project Manager will be responsible for planning, executing, and closing projects,
ensuring they are completed on time, within scope, and within budget. This role requires
excellent communication, leadership, and organizational skills, as well as a deep
understanding of project management methodologies and best practices.
● Key Responsibilities: Project Planning: Define project scope, goals, and deliverables that
support business goals in collaboration with senior management and stakeholders.
Develop detailed project plans, timelines, and resource allocation.
● Project Execution: Manage project execution to ensure adherence to budget, schedule,
and scope. Coordinate resources, manage team members, and monitor project
progress. • Stakeholder Management: Identify and engage stakeholders, manage
expectations, and ensure clear communication throughout the project lifecycle.
● Risk & Escalation Management: Identify potential risks and develop mitigation strategies.
Monitor and control risks and issues, implementing corrective actions as necessary.
● Quality Assurance: Ensure project deliverables meet quality standards and business
requirements. Conduct regular reviews and testing to maintain project quality.
● Reporting and Documentation: Prepare and present regular project status reports to
stakeholders. Maintain comprehensive project documentation.
● Continuous Improvement: Identify opportunities for process improvements and
implement changes to enhance project delivery.
● Strong leadership and team management skills.
● Escalation Management & Mitigation: Be able to gather clues, data and appropriate
stakeholders to reverse engineer and understand a situation. Then putting a narrative
together to create a shared understanding and next steps to communicated to
leadership
● Agile Ceremonies, Steercos & Forums: Organize weekly agendas for leadership forums
where many cross-functional teams will gather and present, coordinate & follow up with
presenters ensuring the presentations are informative, and send meeting minutes to all
attendees
● Excellent verbal and written communication skills.
● Strong analytical and problem-solving abilities.
● Ability to manage multiple projects simultaneously and prioritize tasks effectively.
● Knowledge: In-depth understanding of telecom industry trends, technologies, and
regulatory environment.
● Supporting the development lifecycle of transformation initiatives by defining solution
requirements (user stories) and driving those requirements through the delivery process.
● Developing agile epics, themes and user stories to support development.
● Providing expertise and leadership across internal teams including internal Digital Operations,
Channel Teams, Engineering, Product, UX Design, Business Transformation and other
organizations.
● Analyzing product performance and A/B tests and define further improvements.
● Collaborating with UX and the broader cross-functional team on Design Sprints.
● Running Discovery sessions and agile sprints; leading new product launches and product
re-designs for optimal customer experiences.
● Organizing feature backlog to optimize delivery in alignment with business priorities.
● Prioritizing and productionizing customer feedback; utilizing customer focus groups, usability
studies, workshops, industry best practices, and customer calibration calls to continuously
optimize the customer experience.
What we’re looking for...
You’ll need to have:
● Bachelor’s degree or four or more years of work experience.
● Six or more years of relevant work experience.
● Experience in product management.
● Willingness to travel up to approximately 25% of the time.
Even better if you have one or more of the following:
● Master’s degree.
● Experience with Google Suite ( Gmail, Docs, Sheets, Slides)
● Experience with Generative AI philosophies, strategies, & implementation
● Experience in Chatbot, IVR, Digital Assistant, and/or channel support.
● Experience in Figma, Lucid Charts, Miro, or other relevant tools.
● Ability to independently think, strong collaboration and partnership skills, and attention to
detail.
● Ability to build strong collaborations with a diverse set of customers and stakeholders from
across the business. Ability to influence without authority.
● Experience in working in a large, diverse company where implementing change requires efficient
communication and dynamic thinking.
● Knowledge of the tenets of segmentation and personalization capabilities to consider highly
personalized experiences.
● Knowledge of the use of research and A/B testing to optimize digital experiences.
● Agile certification and/or experience in working in an Agile environment; experience with
Product Development/Management tools (Jira/Confluence).
● Ability to quickly understand various technology platforms and internal systems.
● Experience in journey mapping, design thinking, and service design.
● Knowledge of web content best practices including UX disciplines.
● Good written and verbal communication skills.
