Customer Experience Manager

1 week ago

Lake Forest, United States Addison Group Full time

Are you looking for an opportunity that allows you to be a valuable resource for not only your clients but team members? Where your dynamic leadership skills come into play to drive exceptional performance, develop client solutions, prioritize satisfaction, and uphold company values. We're looking for someone to shape the future of our Customer Experience team. Does this sound like you? Apply Here


Hours: Monday-Friday 8am-5pm

Schedule: Hybrid

Opportunity: Direct Hire

Pay: starting at $65,000

Location: Lake Forest, CA



EDUCATION AND EXPERIENCE:

  • 3 – 5 years leading customer service team
  • 5 - 10 years related customer relations experience
  • Demonstrated ability to develop solutions under pressure, with reassurance, calmness, and clarity.
  • Bachelor’s degree is preferred.
  • Experience in a technical or manufacturing environment is highly desirable.
  • Metrics and Data-Driven with a known effective ability to train and guide teams toward data-based solutions.
  • Strong communication skills, ability to multi-task and ability to retain training knowledge to work independently are a must. Computer skills, including software used in this office (Navision, Word, Excel, PowerPoint, Outlook, Smartsheet)


JOB RESPONSIBILITIES:

  • Emphasize customer satisfaction to effectively devise business solutions.
  • Supervise and manage customer/client interactions via calls, correspondence, and emails, ensuring timely responses.
  • Record Technicians’ check in/check out.
  • Generate and process Service Quotes, Service Orders, and Service tickets.
  • Accurately document all service and installation reports, service tickets, etc., in a timely manner.
  • Collaborate with Technical Services Engineers, third-party technicians, General contractors, Electricians, and Tile vendors to finalize installations.
  • Deliver Post-Installation Support services.
  • Handle Sales order processing.
  • Coordinate service schedules in Navision, aligning with store schedules and dispatching service technicians.
  • Arrange product shipments required for service to stores or technicians.
  • Track and manage Return trips effectively.
  • Procure, process, and handle Purchase Orders and change orders/NTE’s.
  • Maintain up-to-date Install card and System Monitor data in the company’s ERP system for each installation.
  • Collaborate with Technicians to troubleshoot service issues.
  • Escalate service concerns to sales representatives and management when necessary.
  • Maintain documentation, file records, and request any missing Field Service Tickets.
  • Follow up on pending calls, service orders, and long-term service issues.
  • Prepare necessary documentation and initiate orders for invoicing purposes.
  • Manage data related to Service Reports efficiently.
  • Coordinate closely with Account Relationship Managers to update Customer cards, Install cards & site plans as required.
  • Collaborate effectively with the Installs & Preventive Maintenance Department.
  • Conduct Customer Research as needed.
  • Ensure effective Records Management practices are upheld.



Why choose Addison Group?


Pay: We negotiate high salaries using US Bureau of Labor Statistics

Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses

Permanent Employment: Many of Addison’s Administrative job openings lead to potential permanent employment

Connections: You connect directly with hiring managers from renowned organizations

Options: You are presented multiple employment options near your home

Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation


  • Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

  • Customer Experience Manager

    1 week ago

    Lake Forest, United States GATEKEEPER SYSTEMS Full time

    Job DescriptionJob DescriptionCUSTOMER EXPERIENCE MANAGERGATEKEEPER SYSTEMS, INC.Foothill Ranch, CAGatekeeper Systems stands proudly as the foremost global leader in retail loss prevention, operations management, and analytics, with our headquarters based in Foothill Ranch, California. We maintain a strong presence across the globe, with offices in the UK,...

  • Customer Experience Manager

    Found in: Appcast US C2 - 6 days ago

    Lake Forest, United States Addison Group Full time

    Are you looking for an opportunity that allows you to be a valuable resource for not only your clients but team members? Where your dynamic leadership skills come into play to drive exceptional performance, develop client solutions, prioritize satisfaction, and uphold company values. We're looking for someone to shape the future of our Customer Experience...

  • Customer Experience Manager

    Found in: Appcast Linkedin GBL C2 - 6 days ago

    Lake Forest, United States Addison Group Full time

    Are you looking for an opportunity that allows you to be a valuable resource for not only your clients but team members? Where your dynamic leadership skills come into play to drive exceptional performance, develop client solutions, prioritize satisfaction, and uphold company values. We're looking for someone to shape the future of our Customer Experience...

  • Customer Experience Manager

    Found in: Appcast US C2 - 1 week ago

    Lake Forest, United States Addison Group Full time

    Are you looking for an opportunity that allows you to be a valuable resource for not only your clients but team members? Where your dynamic leadership skills come into play to drive exceptional performance, develop client solutions, prioritize satisfaction, and uphold company values. We're looking for someone to shape the future of our Customer Experience...

  • Customer Experience Manager

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Lake Forest, United States Addison Group Full time

    Are you looking for an opportunity that allows you to be a valuable resource for not only your clients but team members? Where your dynamic leadership skills come into play to drive exceptional performance, develop client solutions, prioritize satisfaction, and uphold company values. We're looking for someone to shape the future of our Customer Experience...

  • Customer Success Manager

    1 week ago

    Lake Forest, United States EV Connect Full time

    EV Connect seeks a Customer Success Manager to join our rapidly growing company. This person will work with a client base that represents a broad spectrum of clients, from small businesses to F500 companies to utilities to government agencies. The ideal candidate will be resourceful, dedicated and passionate about relationship management, problem solving,...

  • Customer Service Associate

    2 days ago

    Lake Forest, United States EVS Inc Full time

    Job DescriptionJob DescriptionWhy Work With Us?Elysium Ventures is looking for a Customer Service Associate that is motivated, passionate, and opportunistic. The direct communicator to our consumers is you. Therefore, we are looking for individuals that have strong communication skills and customer service experience. The Customer Service Associate is the...

  • Customer Service Expert

    7 days ago

    Lake Forest, United States PostNet Full time

    Benefits: Flexible schedule Opportunity for advancement BENEFIT/PERKSCompetitive Compensation Part-Time, 20-30 hours per week, including Saturdays Career path development with potential for a full-time position offering additional benefits, including health and dental insurance WHAT YOU BRING TO THE TABLEPrevious retail customer service or sales experience,...

  • Customer Service Expert

    2 weeks ago

    Lake Forest, United States PostNet - IL106 Full time

    Job DescriptionJob DescriptionBenefits:Flexible scheduleOpportunity for advancementBENEFIT/PERKSCompetitive CompensationPart-Time, 20-30 hours per week, including SaturdaysCareer path development with potential for a full-time position offering additional benefits, including health and dental insuranceWHAT YOU BRING TO THE TABLEPrevious retail customer...

  • Customer Experience Specialist

    1 week ago

    Salt Lake City, United States Daltile Part time $18 - $21

    Dal-Tile is currently seeking an exceptional Customer Experience Specialist, Part Time to join our TEAM! As the Customer Experience Specialist, we need someone who is ready to provide a variety of support such as assist showroom efforts with lead generation and business research/development while maintaining accurate customer records in all software systems...

  • Customer Service III

    2 weeks ago

    Lake Forest, United States Blue Star Partners LLC Full time

    Job DescriptionJob DescriptionJob Title: Customer Service IIILocation: Lake Forest, IL – Onsite – Local candidates onlyPeriod: 04/08/2024 to 03/18/2025 - possibility for extensions depending on business needs and candidate performanceHours/Week: 40 hours Rate: $20/hour (Hours over 40 will be paid at Time and a Half)Contract Type: W-2Scope of Services:The...

  • 70230-customer Experience Coor

    8 hours ago

    Lake Jackson, United States TJ Maxx Full time

    **Opportunity: Contribute To The Growth Of Your Career** Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role...

  • Customer Service

    1 week ago

    Lake Forest, United States Wealth Recruitment, LLC Full time

    Job DescriptionJob DescriptionThe call center is the primary point of contact to 25 clinics throughout the San Diego County, 400 providers and over 42 programs. The goal is to provide exceptional customer service in a courteous, professional manner, demonstrating a high level of commitment to our mission and values. Under the direct supervision of the call...

  • Delivery Manager

    1 week ago

    Lake Forest, United States Speridian Technologies Full time

    Job DescriptionJob DescriptionManager of Delivery– Job DescriptionThe Manager of Delivery will be responsible for overall successful execution of the projects and customer satisfaction within Enterprise Solutions business unit of Speridian. The manager will also be responsible for developing customer relationships that promote retention and loyalty. The...

  • Customer Experience/Leasing Specialist

    2 weeks ago

    Salt Lake City, United States Cottonwood Residential Full time

    Job DescriptionJob DescriptionSubmit your resume here if you do not see open opportunities in a city or state near you! We will keep your resume on file and contact you when we have a new opportunity. Do you love helping people feel at home? As a Customer Experience/Leasing Specialist, you will help residents feel at home in our community and assist...

  • Full-Time Customer Service Rep Plugz Electric

    2 weeks ago

    Forest Lake, United States Plugz Electric Full time

    Job DescriptionJob DescriptionPlugz Electric is a growing residential electrical company seeking a Full-Time Customer Service Rep / Dispatcher to join our team! Mostly outbound lead contacting, no electrical knowledge is necessary - we will train the right person! Lots of room for career growth for a highly motivated individual.Pay Range $18-$22/Hr, DOEJob...

  • Full-Time Customer Service Rep Plugz Electric

    3 days ago

    Forest Lake, United States Plugz Electric Full time

    Job DescriptionJob DescriptionPlugz Electric is a growing residential electrical company seeking a Full-Time Customer Service Rep / Dispatcher to join our team! Mostly outbound lead contacting, no electrical knowledge is necessary - we will train the right person! Lots of room for career growth for a highly motivated individual.Pay Range $18-$22/Hr, DOEJob...

  • Full-Time Customer Service Rep Plugz Electric

    2 days ago

    Forest Lake, United States Plugz Electric Full time

    Job DescriptionJob DescriptionPlugz Electric is a growing residential electrical company seeking a Full-Time Customer Service Rep / Dispatcher to join our team! Mostly outbound lead contacting, no electrical knowledge is necessary - we will train the right person! Lots of room for career growth for a highly motivated individual.Pay Range $18-$22/Hr, DOEJob...

  • Customer Representative

    2 days ago

    Lake Forest, United States EVS Inc Full time

    Job DescriptionJob DescriptionElysium Ventures is expanding its reach to the local area and we could not be more excited. Over the years, we have been working with the government-funded Federal Lifeline Program. Through our partnership, we have been able to connect those less fortunate with communication tools that allow them to improve their quality of life...

  • Part-Time Customer Service Associate

    1 week ago

    Lake Forest, United States The UPS Store #0026 Full time

    Job DescriptionJob DescriptionThe Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information...