Delivery Manager
3 weeks ago
Responsibilities:
- Responsible for overall execution of the projects assigned, which will primarily include successful delivery within schedule and budget and achieving the highest Customer Satisfaction (CSAT).
- Ensures Customer’s desired requirements from the projects are met.
- Creates estimation, project plan and risk mitigation strategies working with technical. delivery team at onshore and offshore.
- Conducts regular status meetings with customer stakeholders and executive management. Develop and maintain project KPIs.
- Participates in requirements gathering with customer and transfers them to Speridian technical team.
- Provides functional and technical support to customers during UAT and rollout.
- Provides user training and demos of the solution delivered.
- Manages the overall P&L of the project portfolio – revenue and margin.
- Supports sales and presales during RFP process and deal pursuits with estimation, proposal and presentation.
- Creates business strategy to increase Speridian presence and value creation within Customer(s) organization.
- Creates policies and procedures that optimize the customer experience.
- Gathers feedback from customers, study other customer delivery programs and analyze project data to identify the best practices.
- May include 25% travel to client locations.
- 15+ years of experience with Project and Program Management
- 5+ years of experience with Agile and Scrum methodologies
- Technical background in Microsoft Technologies and AWS
- Knowledge of latest technologies, understanding of cloud platforms, AI/ML, CI/CD,DevOps, RPA and IoT
- Experience in consulting and client facing roles
- Possess fantastic interpersonal skills, excellent verbal and written communications
- Highly organized and have experience directing others
- Must have experience delivering IoT applications and Cloud Applications.
- Must be able to manage cross functional teams both onshore and offshore.
- Understanding of Managed Service
- Experience of Product Management
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