Account Manager

2 weeks ago

Chino, United States PakLab Full time

PakLab is a leading contract manufacturer specializing in health & beauty and household products. With three decades of professional product development service experience, we are setting a new standard in contract manufacturing. With our innate understanding of product design, development and formulation, as well as manufacturing and packaging mechanics, we work with our clients as a fully integrated strategic partner, creating innovative products from the bottom up. We employ a world-class team of Engineers, Chemists, Microbiologists, Lab Technicians, Designers, and Packaging Specialists who oversee the process from conception to completion. Service is the cornerstone of our corporate culture, and we will devote whatever resources are necessary to ensure a complete understanding of our customers’ needs in order to achieve their goals.


We are looking for an individual who enjoys working in a fast-paced, team-oriented environment, likes a good challenge and is passionate about the health and beauty industry. If this description fits you then we want to hear from you


Your main focus will be generating and profitable growth opportunities with both current and new customers as well as managing existing customer relationships. Reporting to the Vice President of Sales, you’ll have the opportunity to manage high visibility health and beauty accounts and play a key role in new product developments.



Your Role



  • Experience selling contract manufacturing related services and products
  • Create marketing support strategies under supervision and implements a plan of action with commercialization.
  • Consult with R&D, procurement, engineering and production departments to determine costs and feasibility of producing proposed projects.
  • Work with product development, innovation, operations and supply chain, as well as outside resources, to facilitate the launch of new products and manage current business.
  • Host project meetings to allow customers to fully elaborate their target goals and provide direction in internal project status meetings and new product meetings
  • Apply understanding of manufacturing and regulatory compliance to sales strategies.
  • Assist in product education at retail levels when appropriate
  • Apply a working knowledge of cosmetic chemistry to sales strategies manage new onboarding projects for new or existing customers.
  • Create project timelines to give customers visibility on deliverables.
  • Handle escalations of material delays to ensure if project timelines are on track.
  • Assist engineering with sourcing material to present customer options.
  • Work with processing team to determine best production strategies
  • Work with Quality to develop client quality agreements
  • Manage and execute site level service agreements
  • Regularly obtain and review client forecasting data



Your Skills


  • Experience working with Fortune 100 customers.
  • Experience in the health and beauty industry, specifically in sales for a lab, vendor or contract manufacturer
  • Must understand a working manufacturing ERP system and database
  • Bachelor’s or advanced degree
  • Flexible; able to move from one type of task to another without loss of speed or efficiency
  • Excellent written, verbal and interpersonal communications skills including professional business communications
  • Ability to influence others - persuade people through logical, emotional, or cooperative appeals
  • Able to work in fast-paced environment with limited supervision
  • Ability to manage multiple projects, prioritize tasks and quickly respond to customer’s needs
  • Superior problem solving, decision making and organizational skills


This role requires some travel (primarily West Coast) and is based on-site in Chino, CA


What we offer

· Winning culture with a friendly, team-oriented environment

· Benefits package including medical, dental, vision, and life insurance

· 401(k) with company match

· Employee Assistance Program

· Paid time off

· Parental leave

PakLab is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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