Treasury Operations Specialist

2 weeks ago


Clearwater, United States Flagship Bank Florida Full time

POSITION SUMMARY: Responsible for providing exceptional support to commercial bank clients and bank team members for various internet and cash management products in order to orientate the customer to the services, assist them in navigation and resolve questions and problems related to product functionality and connectivity. Supports the activities which promote growth and reinforces the objectives of the bank and supports the daily treasury management operation functions.


ESSENTIAL FUNCTIONS:

  1. Works with Retail/Commercial team members to efficiently implement products and services offered to commercial clients.
  2. Provide a complete range of prompt, efficient and courteous customer service by assisting clients on the phone and in person.
  3. Ensures appropriate Treasury Management documents and agreements are properly completed and executed prior to implementation.
  4. Adheres to banks risk approval process prior to implementing any risk-based treasury service for the commercial client.
  5. Provides first level customer support for all Treasury Management clients. Assists clients with routine needs such as functionality questions, application password issues, technical issue resolutions, billing issues, etc.
  6. Train clients to utilize the Treasury Management products.
  7. A working knowledge of all bank products and services. Works within the framework of procedures, policy, and authority. Involves supervisor when flexible decisions are required to deliver solutions best for the bank and the client.
  8. Responsible for compliance and adhering to BSA/AML/OFAC policies and procedures.
  9. Represents the Bank in a manner that maintains and expands positive relations with all clients, potential clients, and team members. Contributes to the fulfillment of department and bank objectives and goals.
  10. Other duties as assigned.


The above declaration is not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and represent its activities.



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