Community Partnership Specialist

2 weeks ago

Clearwater, United States Empath Health Full time

The Community Partnership Specialist is responsible for promoting Empath Health's vision and mission in Hispanic/Latino and general communities engaging and generating inquiries and referrals into our range of services to increase the level of services provided to the Hispanic/Latino and general communities of Pinellas County. He/She/They conducts a variety of outreach activities, builds strategic relationships based on the needs and requirements of the organization and the community, and represents the organization to the Hispanic/Latino population and general community as needed to increase awareness of our mission and utilization of our services.

JOB DUTIES/RESPONSIBILITIES:

  1. Community Outreach: Develops a strategic outreach plan for the Hispanic community with the goals of generating inquiries and referrals into the range of services and involvement opportunities of Empath Health/ Suncoast Hospice, Suncoast Hospice of Hillsborough, and Tidewell Hospice. In addition, this plan will be targeted to increase visibility of these services and opportunities. Executes all required activities in the plan to carry out a variety of community outreach actions within the Hispanic community.
  2. Inclusion and Diversity: Develops and implements educational and quality improvement projects and programs that measurably strengthen, improve, and ensure the cultural competence of staff and leadership of Empath Health /Suncoast Hospice, Suncoast Hospice of Hillsborough, Tidewell Hospice. Participates in the development and implementation of community input initiatives related to inclusion/diversity such as focus groups, community dialogue, and assessments.
  3. Community Representation: Represents Empath Health/Suncoast Hospice, Suncoast Hospice of Hillsborough, and Tidewell Hospice at a variety of relevant community events and initiatives in order to 1) share information with the community, and 2) bring information back from the community to inform the development of resources and messagingAssists the organization with incorporating the concerns and issues of the Hispanic community into strategic and operating plans. Proactively seeks out relevant community groups, organizations and events at which to represent the organization.
  4. Subject Matter Expertise: Demonstrates a thorough and complete knowledge of the organization including: vision, mission and values; services and resources available and eligibility criteria; organizational contacts for all service lines; organizational strategy; current marketing initiatives; and how services are differentiated from competitors in the marketplace. Is proactive in keeping knowledge current as changes occur.
  5. Public Speaking: Speaks publicly on behalf of Empath Health /Suncoast Hospice, Suncoast Hospice of Hillsborough, and Tidewell Hospice and its family of programs, ensuring at all times to deliver accurate information and messaging in keeping with current organizational strategy. Delivers scripted presentations and develops new presentations as required.
  6. Organizational Initiatives: Takes leadership roles and participates in all active organizational community engagement projects and department initiatives (community forums and events, Gathering Place events, etc). Organizes and implements community events hosted at Empath Health/Suncoast Hospice, Suncoast Hospice of Hillsborough and Tidewell Hospice.
  7. Community Partnership Development: Forges collaborative partnerships that result in the formation of new or enhanced programs, services, resources that benefit Empath Health/Suncoast Hospice, Suncoast Hospice of Hillsborough, and Tidewell Hospice and the Hispanic community we serve.
  8. Measurement of Mission: Participates in department and organizational tracking systems and measures to demonstrate effectiveness of efforts. Participates in soliciting feedback mechanisms to evaluate success of all outreach activities. Follows up with community contacts in a timely manner. Manages community concerns and inquiries through established organizational protocols.

POSITION QUALIFICATIONS/REQUIREMENTS:

  • Education and/or Experience: Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Minimum 3 years outreach, professional relations and/or sales and marketing experience with diverse cultures and backgrounds.
  • Bilingual- fluent in English and Spanish
  • Excellent communication, listening and interpersonal relationship skills, including public speaking experience.
  • Knowledge of diversity, equity, and inclusion principles as related to healthcare
  • Knowledge and experience in community organizing. Familiarity with community development principles and tools that strengthen community participation.
  • Experience planning and facilitating public meetings, events and forums.
  • Experience identifying community needs through focus groups, surveys, and other mechanisms.
  • Strong problem solving skills, critically analyze data
  • Ability to work independently exercising a high degree self-motivation, resourcefulness, independent judgement, problem-solving, and time management skills.
  • Knowledge and command of Microsoft Office applications including Outlook, Word, Excel.
  • Available to work evening and weekends as required.
  • Excellent customer service skills.
  • Able to manage multiple tasks and shifting priorities, and meet deadlines.
  • Must have reliable transportation/insurance and be willing and able to travel throughout the county.
  • Maintain Customer Relationship Management System (CRM) database

Empath Health values diversity as it strengthens our community and care. We embrace the diversity of cultures, thoughts, beliefs and traditions of our employees, volunteers and people we are honored to serve across our network. Our diverse staff reflects our community and each day, we work to be respectful, sensitive and competent with each other and those in our care. In every journey, we are dedicated to achieving comfort, dignity and exceptional care. Those of all backgrounds are welcome and encouraged to apply with us or seek our care and services.

Our commitment to patient, client, staff and volunteer safety is a cornerstone of a High Reliability Organization with a focus on zero harm. Participation in the seasonal influenza program is a condition of employment and a requirement for all Empath Health employees.

Providing compassionate, full life care is an honor we take seriously at Empath Health. Join our team and make a positive impact in the community

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