Technical Support Specialist
4 weeks ago
Company Description 101VOICE is a California-based hosted VoIP and Unified Communications service provider with a 15+ year track record of innovation, reliability, and white-glove customer service. Our platform is trusted by educational institutions, municipalities, and enterprise customers across the state. We're seeking a technically skilled and customer-focused team member to join our growing support team. Job Description As a Technical Support Specialist, you'll play a key role in provisioning and programming VoIP phones, supporting customers on our UCaaS platform, and assisting in the successful setup of 101VOICE systems. You will work closely with our onboarding, engineering, and support teams to deliver high-quality service and ensure smooth deployments and ongoing support for our clients. Key Responsibilities Configure and program VoIP phones (Poly, Yealink, Cisco, etc.) for deployment. Support and troubleshoot customer issues on the 101VOICE UCaaS platform, including softphones, voicemail, call flows, auto-attendants, etc. Assist in system setups, cutovers, porting, and onboarding of new clients. Provide tier-1 and tier-2 technical support via phone, email, and ticketing system. Monitor system performance and assist in diagnosing issues related to connectivity, call quality, and configuration. Document customer interactions, system configurations, and issue resolutions clearly in internal systems. Train customers on phone use and portal features as needed. Work collaboratively with NOC and engineering teams on escalated issues and service improvements. Maintain and update device firmware, templates, and configurations. Occasionally travel to customer sites for large deployments or escalations (if local). Qualifications1-3 years of experience in technical support, preferably in VoIP or telecommunications. Familiarity with SIP protocols, VoIP phone provisioning, and hosted PBX systems. Experience with UCaaS platforms (Broadsoft, Metaswitch, or similar). Strong troubleshooting skills and a customer-first attitude. Experience with DHCP, VLANs, NAT/firewall configuration, and networking basics. Ability to work in a fast-paced environment, managing multiple tickets and projects simultaneously. Excellent verbal and written communication skills. Detail-oriented and well-organized with strong documentation habits. Additional Information All your information will be kept confidential according to EEO guidelines.
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Technical Support Associate
3 weeks ago
San Jose, United States Support Revolution Full timeLocation: San Jose, California, United States About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology...
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Technical Support Associate
2 weeks ago
San Jose, United States Support Revolution Full timeLocation: San Jose, California, United States About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology...
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Sr. Sales Support Specialist
1 week ago
San Jose, United States Support Revolution Full timeLocation: San Jose, California, United StatesAbout Supermicro:Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms....
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Customer Technical Support Specialist
3 weeks ago
San Francisco, United States Bowhead UIC Technical Services Full timeOverview CUSTOMER TECHNICAL SUPPORT SPECIALIST (NEN) (RDTE) Bowhead has a job opening for a Customer Technical Support Specialist (NEN) in Dahlgren, VA. The candidate will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). Responsibilities Apply diagnostic...
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Sr. Sales Support Specialist
1 week ago
San Jose, United States Support Revolution Full timeLocation: San Jose, California, United States About Supermicro Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology...
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Senior Sales Support
1 week ago
San Jose, United States Support Revolution Full timeA leading technology firm in San Jose is seeking a Sr. Sales Support Specialist to assist the sales team in managing customer orders and provide technical support. Responsibilities include sales maintenance, data entry, and client communication. The ideal candidate has over 5 years of sales support experience and strong organizational and communication...
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Technical Support Specialist
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San Jose, CA, United States Bloom Life Science Full timeTechnical Support Specialist - NGS Hybrid | 3 days/week in San Francisco or Boston Up to $80K + Great Benefits If you have a background in next-generation sequencing or molecular biology and enjoy communicating complex scientific concepts clearly, this role is a great opportunity to bring your bench experience into a customer-facing position within a...
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Senior Sales Support Specialist
2 weeks ago
San Jose, United States Support Revolution Full timeA leading technology solutions company in San Jose, California is seeking a Sr. Sales Support Specialist. In this role, you will manage customer orders, provide technical product information, and coordinate between departments to ensure excellent customer service. Ideal candidates will have a minimum of 2-5 years in sales support, strong communication...
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Sales Support Specialist
1 week ago
San Jose, United States Support Revolution Full timeLocation: San Jose, California, United States About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology...
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IT Support Specialist
1 week ago
San Jose, United States Zoom Video Communications Full timePosition Overview: We are looking for a dynamic IT Support Specialist to deliver exceptional technical assistance to our employees, executives, and teams. In this role, you'll be responsible for troubleshooting various IT issues, providing executive and event technology support, managing local infrastructure, and configuring assets. Ideal candidates will be...
