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Bilingual Customer Service Representative
3 months ago
Job Title : Customer Service Representative
Duration : 06 months (possibility of extension)
Location : Mesa, AZ
Pay : $18/hr on w2 basis without benefits.
"Bilingual/Spanish Required"
Job Description:
Greet clients/public and assess purpose of office visit. Make referrals for community resources. Assist clients to prepare for the application process, Register application and check for prior client history. Manage a high volume of incoming calls. Route calls and messages to appropriate staff, Photocopy information submitted by client for eligibility process. Direct client and information to the assigned/ appropriate case manager, Open, date stamp and distribute all mail (US./Inner office/scanned/emailed/fax) Prepare outgoing mail according to office procedures.
Skills Required:
Bilingual Spanish, Computer skills, customer service skills, critical thinking skills
Experience Required:
Minimum 1 year of Bilingual customer service.
Education Required:
High School Diploma/ GED.
Thank you