Sr. Account Manager

Senior Account + Relationship Manager: MEDIAThe position of Media & Entertainment Sr. Account Manager is responsible for developing and supporting new business relationships within the media and entertainment industry.TransPerfect Media & Entertainment is a division part of the family of companies that form TransPerfect. Leading entertainment organizations trust TransPerfect We enable our clients to reach new markets globally by connecting with their audiences and providing the best possible customer experiencein any language.What You Will Be Doing:Responsible for managing all aspects of one or more large and complex media|entertainment global accounts, ensuring customer satisfaction, growing account profitability and revenue, cross selling and engagement. Managing one or more Associate/Account Managers or other support personnel assisting with day-to-day activities for said global accounts.Main responsibilities - Accountable for overall Customer Satisfaction, Retention and Growth, working closely with Sales leadershipOnboarding new customers/programs at a global levelMaintain OVERALL global Customer org chart (map, update and well defined) to ensure continuous and consistency communication touch pointsDefine, deploy, measure onboarding plan with internal teams & customersDefine and manage risk mitigation analysis and planEnsure an internal and external technology roadmap is defined and deployedCollaborate with Consulting, Technology, InfoSec, Client Services and Production teamsCreate governance framework (SLA/MSA/KPIS, escalation path, client meeting framework, issue management)Document account processes & SOPs including pricing, contractual terms, global quality planDefine with given stakeholders account strategy to grow revenue, increase profit & client sat + produce improvement & efficiencies plan and innovation roadmapDrive account growth & support sales in sales cycle & upselling activities including competitive analysis & pricing definitionAudit accounts regularly and works with production on process improvement & optimization plan (operational excellence & service delivery models)Participate in Client RFPs, RFIs, RFQsLead regular Business Reviews, status calls, etc.Ensure compliance with PMO frameworkBe a consultative partner to customers by identifying areas for improvement and solving customer's business problemsManage Customer reportingCreate customer loyalty and advocacyWho We Are Looking For:3-5 years of work experience, preferably in sales or customer service in Media/EntertainmentMinimum Bachelor's degreeExcellent written and verbal communication skillsStrong customer service + interpersonal skillsHighly motivated and goal-orientedEffective time management + organizational skillsProactive approach to problem solvingGeneral knowledge of Microsoft Office (Excel, Outlook, Word, PowerPoint)Presentation skills/eye for designWhere Your Career Is Going:At TransPerfect, there are a lot of growth opportunities. The successful candidate will be ambitious and motivated with the ability to learn quickly. If you're ready to join a growing company and jumpstart your career, we want to hear from you All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.End your job search and find your career at TransPerfect #careersNOTjobs.Why TransPerfect:For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local lawCompensation Starting at: $75kCompany benefits If applicableEligible for quarterly bonus Optional