Deskside Support
1 week ago
Position: Deskside Support
Location: Richmond, VA (Onsite)
Type: FTE
Roles & Responsibilities:
- Respond and resolve IT related issues over the phone and tickets
- Installation of operating system and user applications
- Troubleshoot hardware and software issues
- Configure, maintain, and troubleshoot printers of all types including laser, thermal, and impact
- Developing, documenting, and maintaining deskside operations and administration procedures in the Policies and Procedures Manual.
- Providing additional resources, as needed, during Critical Situations.
- Effectively managing a number of Deskside Services resources to ensure appropriate levels of staffing for each Location.
- Maintaining and providing Escalation contact list(s) for Deskside Services (including Third Party Suppliers).
- Maintaining a continuous improvement program that improves Deskside Services delivery and reduces the overall number of Escalated Incidents.
- Identifying solutions that minimize the need to Escalate to Deskside Services (e.g., additional Authorized End User training, Self-Help support opportunities,Important self-healing opportunities, automation scripts, RCA).
- Providing continuous improvement and innovation for better Authorized End User experience, (i.e. automation scripts, knowledge base articles, how-to instructions, etc.).
- Participating in compliance activities including corporate audit, security risk assessment, and vulnerability remediation.
- Managing any Service Requests (e.g., desktop, mobile) which require local interaction at the supported Locations.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to explain technical issues to technical and nontechnical employees and customers.
- Resolve Incidents and Problems associated with EUC Equipment and EUC Software, and provide break/fix support
Must Have Skills:
- Need to have 5+ years of experience and knowledge in Troubleshooting software's, printer, projectors, and issues over remote and over call support to customers.
- Experience and knowledge in Troubleshooting laptop, desktop and printer
- hardware issues.
- Experience in Executive and site support analyze, troubleshoot, and evaluate computer network problems on Wi-Fi devices and network issues.
- Provide End User Remote support, and when necessary, onsite support or dispatch Provider support specialists to provide Authorized Users with operational and technical support to resolve Incidents and meet the Service Levels.
- Support the installation, troubleshooting and maintenance of software and hardware in the Warehouse centers, Printer, scanners, and other specialized systems.
- High level understanding of the Networking Concepts.
-
Deskside Support
1 month ago
Richmond, United States Tata Consultancy Services Full timePosition: Deskside SupportLocation: Richmond, VA (Onsite)Type: FTERoles & Responsibilities:Respond and resolve IT related issues over the phone and ticketsInstallation of operating system and user applicationsTroubleshoot hardware and software issuesConfigure, maintain, and troubleshoot printers of all types including laser, thermal, and impactDeveloping,...
-
Deskside Support
1 month ago
Richmond, United States Tata Consultancy Services Full timePosition: Deskside SupportLocation: Richmond, VA (Onsite)Type: FTERoles & Responsibilities:Respond and resolve IT related issues over the phone and ticketsInstallation of operating system and user applicationsTroubleshoot hardware and software issuesConfigure, maintain, and troubleshoot printers of all types including laser, thermal, and impactDeveloping,...
-
Deskside Support
3 weeks ago
Richmond, United States Tata Consultancy Services Full timePosition: Deskside SupportLocation: Richmond, VA (Onsite)Type: FTERoles & Responsibilities:Respond and resolve IT related issues over the phone and ticketsInstallation of operating system and user applicationsTroubleshoot hardware and software issuesConfigure, maintain, and troubleshoot printers of all types including laser, thermal, and impactDeveloping,...
-
Deskside Support Technician
1 week ago
Richmond, United States Insight Global Full timeTitle: Deskside Support TechnicianJob Type: 6 month contract to hireSchedule: 7 am-3:30 pm Mond-Fri (Flexibility required, OT/extra shifts during peak season)Compensation: 27/hrMust Haves:3+ years' experience troubleshooting hardware, software and networking issues on RF Guns (Honeywell), laptops, PCs, thin clients, and mobile devicesExperience...
-
Deskside Support Technician
1 week ago
Richmond, United States Insight Global Full timeTitle: Deskside Support TechnicianJob Type: 6 month contract to hireOpenings: 1Location: Richmond VA 23237 (fully onsite)Schedule: 7 am-3:30 pm Mon-Fri (Flexibility required, OT/extra shifts during peak season)Hourly Pay: 25-27/hrWork Auth: USC or GCInterview Avail: ASAP Must Haves:3+ years' experience troubleshooting hardware, software and networking issues...
-
Deskside Services
1 month ago
Richmond, United States Tata Consultancy Services Full timeRespond and resolve IT related issues over the phone and tickets Installation of operating system and user applications Troubleshoot hardware and software issues Configure, maintain, and troubleshoot printers of all types including laser, thermal, and impact Developing, documenting, and maintaining deskside operations and administration procedures...
-
Deskside Services
1 month ago
Richmond, United States Diverse Lynx Full timeRole: Deskside Services Location: Washington, DC / Hopkinsville, KY / Nashville, TN / Richmond, VA Type: Fulltime / Permanent - Salary Based Job description: Respond and resolve IT related issues over the phone and tickets Installation of operating system and user applications Troubleshoot hardware and software issues Configure, maintain, and troubleshoot...
-
Deskside Support Technician
1 week ago
Richmond, United States Insight Global Full timeMust Haves:3+ years' experience troubleshooting hardware, software and networking issues on RF Guns (Honeywell), laptops, PCs, thin clients, and mobile devicesExperience troubleshooting Tier 2 and 3 escalated technical issues in an enterprise environmentStrong knowledge of Windows, specifically version 10 Experience with Android troubleshootingMaintain and...
-
Desktop Support
1 month ago
Richmond, United States Siri InfoSolutions Inc Full timeJob DescriptionJob DescriptionPosition: Desktop SupportLocation: Richmond VA OnsiteResponsibilities:1. Need to have 5+ years of experience and knowledge in Troubleshooting software's, printer, projectors, and issues over remote and over call support to customers.2. Experience and knowledge in Troubleshooting laptop, desktop and printer hardware issues.3....
-
Desktop Support
7 days ago
Richmond, Virginia, United States Siri InfoSolutions Inc Full timeJob DescriptionJob DescriptionPosition: Desktop SupportLocation: Richmond VA OnsiteResponsibilities:1. Need to have 5+ years of experience and knowledge in Troubleshooting software's, printer, projectors, and issues over remote and over call support to customers.2. Experience and knowledge in Troubleshooting laptop, desktop and printer hardware issues.3....
-
Associate Deskside Operational Analyst
3 weeks ago
Richmond, United States Markel Corporation Full timeWhat part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. Because, at Markel, the work you do gives people the confidence to move forward and seize opportunities. Whether you’re wild about horses, bananas for boats or driven by data, you’ll find your fit amongst our global community of...
-
Deskside Support Technician
3 weeks ago
Richmond, United States Tata Consultancy Services Full timeNeed to have 5+ years of experience and knowledge in Troubleshooting software's, printer, projectors, and issues over remote and over call support to customers.Experience and knowledge in Troubleshooting laptop, desktop, printer hardware issues.Experience in Executive and site support analyze, troubleshoot, and evaluate computer network problems on Wi-Fi...
-
Deskside Support Technician
4 weeks ago
Richmond, United States Tata Consultancy Services Full timeNeed to have 5+ years of experience and knowledge in Troubleshooting software's, printer, projectors, and issues over remote and over call support to customers.Experience and knowledge in Troubleshooting laptop, desktop, printer hardware issues.Experience in Executive and site support analyze, troubleshoot, and evaluate computer network problems on Wi-Fi...
-
Deskside Support Technician
4 weeks ago
Richmond, United States Tata Consultancy Services Full timeNeed to have 5+ years of experience and knowledge in Troubleshooting software's, printer, projectors, and issues over remote and over call support to customers.Experience and knowledge in Troubleshooting laptop, desktop, printer hardware issues.Experience in Executive and site support analyze, troubleshoot, and evaluate computer network problems on Wi-Fi...
-
Deskside Support Technician
3 weeks ago
Richmond, United States Tata Consultancy Services Full timeNeed to have 5+ years of experience and knowledge in Troubleshooting software's, printer, projectors, and issues over remote and over call support to customers.Experience and knowledge in Troubleshooting laptop, desktop, printer hardware issues.Experience in Executive and site support analyze, troubleshoot, and evaluate computer network problems on Wi-Fi...
-
Deskside Support Technician
1 month ago
Richmond, United States Tata Consultancy Services Full timeNeed to have 5+ years of experience and knowledge in Troubleshooting software's, printer, projectors, and issues over remote and over call support to customers.and knowledge in Troubleshooting laptop, desktop and printer hardware issues.in Executive and site support analyze, troubleshoot, and evaluate computer network problems on Wi-Fi devices and network...
-
Deskside Support Technician
1 month ago
Richmond, United States Tata Consultancy Services Full timeNeed to have 5+ years of experience and knowledge in Troubleshooting software's, printer, projectors, and issues over remote and over call support to customers.and knowledge in Troubleshooting laptop, desktop and printer hardware issues.in Executive and site support analyze, troubleshoot, and evaluate computer network problems on Wi-Fi devices and network...
-
Deskside Support Technician
7 days ago
Richmond, Virginia, United States Tata Consultancy Services Full timeNeed to have 5+ years of experience and knowledge in Troubleshooting software's, printer, projectors, and issues over remote and over call support to customers.and knowledge in Troubleshooting laptop, desktop and printer hardware issues.in Executive and site support analyze, troubleshoot, and evaluate computer network problems on Wi-Fi devices and network...
-
Desktop Support Technician
1 week ago
Richmond, United States Insight Global Full timeLocation: In Office Monday-Friday in Richmond, VirginiaDuration: 6 month contract to permanent hire Compensation: $24-$27/hrHiring Timeline: Interview and Hire ASAPMust Haves:3+ years' experience troubleshooting hardware, software and networking issues on RF Guns (Honeywell), laptops, PCs, thin clients, and mobile devicesExperience troubleshooting Tier 2 and...
-
Desktop Support Technician
1 week ago
Richmond, United States Insight Global Full timeLocation: In Office Monday-Friday in Richmond, VirginiaDuration: 6 month contract to permanent hire Compensation: $24-$27/hrHiring Timeline: Interview and Hire ASAPMust Haves:3+ years' experience troubleshooting hardware, software and networking issues on RF Guns (Honeywell), laptops, PCs, thin clients, and mobile devicesExperience troubleshooting Tier 2 and...