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Deskside Support Technician

3 months ago

Richmond, Virginia, United States Tata Consultancy Services Full time
  • Need to have 5+ years of experience and knowledge in Troubleshooting software's, printer, projectors, and issues over remote and over call support to customers.
  • and knowledge in Troubleshooting laptop, desktop and printer hardware issues.
  • in Executive and site support analyze, troubleshoot, and evaluate computer network problems on Wi-Fi devices and network issues.
  • End User Remote support, and when necessary, onsite support or dispatch Provider support specialists to provide Authorized Users with operational and technical support to resolve Incidents and meet the Service Levels.
  • the installation, troubleshooting and maintenance of software and hardware in the Warehouse centers, Printer, scanners, and other specialized systems.
  • High level understanding of the Networking Concepts