Deskside Services
4 weeks ago
Respond and resolve IT related issues over the phone and tickets Installation of operating system and user applications Troubleshoot hardware and software issues Configure, maintain, and troubleshoot printers of all types including laser, thermal, and impact Developing, documenting, and maintaining deskside operations and administration procedures in the Policies and Procedures Manual. Providing additional resources, as needed, during Critical Situations. Effectively managing number of Deskside Services resources to ensure appropriate levels of staffing for each Location. Maintaining and providing Escalation contact list(s) for Deskside Services (including Third Party Suppliers). Maintaining a continuous improvement program that improves Deskside Services delivery and reduces the overall number of Escalated Incidents. Identifying solutions that minimize the need to Escalate to Deskside Services (., additional Authorized End User training, Self-Help support opportunities, self-healing opportunities, automation scripts, RCA). Providing continuous improvement and innovation for better Authorized End User experience, (. automation scripts, knowledge base articles, how-to instructions, . Participating in compliance activities including corporate audit, security risk assessment, and vulnerability remediation. Managing any Service Requests (., desktop, mobile) which require local interaction at the supported Locations. Ability to prioritize tasks and to delegate them when appropriate. Ability to explain technical issues to technical and nontechnical employees and customers. Resolve Incidents and Problems associated with EUC Equipment and EUC Software, and provide break/fix support
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Deskside Services
1 month ago
Richmond, United States Diverse Lynx Full timeRole: Deskside Services Location: Washington, DC / Hopkinsville, KY / Nashville, TN / Richmond, VA Type: Fulltime / Permanent - Salary Based Job description: Respond and resolve IT related issues over the phone and tickets Installation of operating system and user applications Troubleshoot hardware and software issues Configure, maintain, and troubleshoot...
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Deskside Support
4 weeks ago
Richmond, United States Tata Consultancy Services Full timePosition: Deskside Support Location: Richmond, VA (Onsite) Type: FTE Roles & Responsibilities: Respond and resolve IT related issues over the phone and tickets Installation of operating system and user applications Troubleshoot hardware and software issues Configure, maintain, and troubleshoot printers of all types including laser, thermal, and...
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Deskside Support
3 weeks ago
Richmond, United States Tata Consultancy Services Full timePosition: Deskside SupportLocation: Richmond, VA (Onsite)Type: FTERoles & Responsibilities:Respond and resolve IT related issues over the phone and ticketsInstallation of operating system and user applicationsTroubleshoot hardware and software issuesConfigure, maintain, and troubleshoot printers of all types including laser, thermal, and impactDeveloping,...
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Deskside Support
3 weeks ago
Richmond, United States Tata Consultancy Services Full timePosition: Deskside SupportLocation: Richmond, VA (Onsite)Type: FTERoles & Responsibilities:Respond and resolve IT related issues over the phone and ticketsInstallation of operating system and user applicationsTroubleshoot hardware and software issuesConfigure, maintain, and troubleshoot printers of all types including laser, thermal, and impactDeveloping,...
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Deskside Support
3 weeks ago
Richmond, United States Tata Consultancy Services Full timePosition: Deskside SupportLocation: Richmond, VA (Onsite)Type: FTERoles & Responsibilities:Respond and resolve IT related issues over the phone and ticketsInstallation of operating system and user applicationsTroubleshoot hardware and software issuesConfigure, maintain, and troubleshoot printers of all types including laser, thermal, and impactDeveloping,...
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Deskside Support
1 week ago
Richmond, United States Tata Consultancy Services Full timePosition: Deskside SupportLocation: Richmond, VA (Onsite)Type: FTERoles & Responsibilities:Respond and resolve IT related issues over the phone and ticketsInstallation of operating system and user applicationsTroubleshoot hardware and software issuesConfigure, maintain, and troubleshoot printers of all types including laser, thermal, and impactDeveloping,...
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Deskside Support
3 weeks ago
Richmond, VA, United States Tata Consultancy Services Full timePosition: Deskside Support Location: Richmond, VA (Onsite) Type: FTE Roles & Responsibilities: Respond and resolve IT related issues over the phone and tickets Installation of operating system and user applications Troubleshoot hardware and software issues Configure, maintain, and troubleshoot printers of all types including laser, thermal, and...
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Deskside Support
3 weeks ago
richmond, United States Tata Consultancy Services Full timePosition: Deskside SupportLocation: Richmond, VA (Onsite)Type: FTERoles & Responsibilities:Respond and resolve IT related issues over the phone and ticketsInstallation of operating system and user applicationsTroubleshoot hardware and so...
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Associate Deskside Operational Analyst
1 week ago
Richmond, United States Markel Corporation Full timeWhat part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. Because, at Markel, the work you do gives people the confidence to move forward and seize opportunities. Whether you’re wild about horses, bananas for boats or driven by data, you’ll find your fit amongst our global community of...
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Desktop Support
3 weeks ago
Richmond, United States Siri InfoSolutions Inc Full timeJob DescriptionJob DescriptionPosition: Desktop SupportLocation: Richmond VA OnsiteResponsibilities:1. Need to have 5+ years of experience and knowledge in Troubleshooting software's, printer, projectors, and issues over remote and over call support to customers.2. Experience and knowledge in Troubleshooting laptop, desktop and printer hardware issues.3....
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Deskside Support Technician
3 weeks ago
Richmond, United States Tata Consultancy Services Full timeNeed to have 5+ years of experience and knowledge in Troubleshooting software's, printer, projectors, and issues over remote and over call support to customers.and knowledge in Troubleshooting laptop, desktop and printer hardware issues.in Executive and site support analyze, troubleshoot, and evaluate computer network problems on Wi-Fi devices and network...
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Deskside Support Technician
3 weeks ago
Richmond, United States Tata Consultancy Services Full timeNeed to have 5+ years of experience and knowledge in Troubleshooting software's, printer, projectors, and issues over remote and over call support to customers.and knowledge in Troubleshooting laptop, desktop and printer hardware issues.in Executive and site support analyze, troubleshoot, and evaluate computer network problems on Wi-Fi devices and network...
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Deskside Support Technician
2 weeks ago
Richmond, United States Tata Consultancy Services Full timeNeed to have 5+ years of experience and knowledge in Troubleshooting software's, printer, projectors, and issues over remote and over call support to customers.Experience and knowledge in Troubleshooting laptop, desktop, printer hardware issues.Experience in Executive and site support analyze, troubleshoot, and evaluate computer network problems on Wi-Fi...
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Deskside Support Technician
1 week ago
Richmond, United States Tata Consultancy Services Full timeNeed to have 5+ years of experience and knowledge in Troubleshooting software's, printer, projectors, and issues over remote and over call support to customers.Experience and knowledge in Troubleshooting laptop, desktop, printer hardware issues.Experience in Executive and site support analyze, troubleshoot, and evaluate computer network problems on Wi-Fi...
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Deskside Support Technician
2 weeks ago
Richmond, United States Tata Consultancy Services Full timeNeed to have 5+ years of experience and knowledge in Troubleshooting software's, printer, projectors, and issues over remote and over call support to customers.Experience and knowledge in Troubleshooting laptop, desktop, printer hardware issues.Experience in Executive and site support analyze, troubleshoot, and evaluate computer network problems on Wi-Fi...
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Deskside Support Technician
1 week ago
Richmond, United States Tata Consultancy Services Full timeNeed to have 5+ years of experience and knowledge in Troubleshooting software's, printer, projectors, and issues over remote and over call support to customers.Experience and knowledge in Troubleshooting laptop, desktop, printer hardware issues.Experience in Executive and site support analyze, troubleshoot, and evaluate computer network problems on Wi-Fi...
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Video Operations Technician
2 weeks ago
Richmond, United States Insight Enterprises, Inc. Full timeVideo Operations Technician VA, US Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide...
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LUTechnical Support Analyst
2 months ago
Richmond, United States Focused HR Solutions LLC Full time** Candidates will be required to work 100% on-site in Richmond, VA ** Our direct client has an opening for a Technical Support Analyst position # 715904. This position is for 5-12+ months, with option of extension, and will be worked 100% on-site in Richmond, VA. If you are interested, please submit the following:YOUR CURRENT RESUMEYOUR HOURLY RATE Below is...
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LUTechnical Support Analyst
3 weeks ago
Richmond, United States Focused HR Solutions LLC Full time** Candidates will be required to work 100% on-site in Richmond, VA ** Our direct client has an opening for a Technical Support Analyst position # 715904. This position is for 5-12+ months, with option of extension, and will be worked 100% on-site in Richmond, VA. If you are interested, please submit the following:YOUR CURRENT RESUMEYOUR HOURLY RATE Below is...
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LU - Technical Support Analyst (4-20)
2 months ago
Richmond, United States Focused HR Solutions Full timeCandidates will be required to work 100% on-site in Richmond, VA. Our direct client has an opening for a Technical Support Analyst position. This position is for 12+ months, with option of extension, and will be worked 100% on-site in Richmond, VA. If you are interested, please submit the following: YOUR CURRENT RESUMEYOUR HOURLY RATE ...