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Customer Support Specialist
2 months ago
Company Description
Bevel Payment Solutions is a nationwide leader in the credit card industry, providing cost-saving solutions for a wide range of merchant accounts. The company was founded in 2009 and consists of seasoned professionals with years of combined experience in the payment service industry. Bevel offers various services, including credit card processing, rapid authorization requests, next day funding, and 24/7 customer service. As the premier payment solutions company, Bevel is committed to customer care and building relationships with its customers.
Role Description
This is a full-time on-site role for a Customer Support Specialist located in Brooklyn, NY. The Customer Support Specialist will be responsible for providing customer support and technical assistance to merchant accounts. The day-to-day tasks include addressing customer inquiries, resolving technical issues, ensuring customer satisfaction, and providing support for various payment services.
Qualifications
- Customer Support and Technical Support skills
- Strong interpersonal skills
- Ability to prioritize and multitask
- Analytical skills for problem-solving
- Excellent communication skills
- Attention to detail and accuracy
- Experience in the credit card industry is a plus
- Understanding of merchant accounts and payment services
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