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Branch Manager

4 months ago

Forest Park, United States Voyager Global Mobility Full time

Company Overview:


Voyager Global Mobility and its subsidiaries play a central role in urban transportation in some of the most dynamic cities throughout the Americas. We power more than 10,000 drivers with professionally managed vehicles and resources so they can succeed as entrepreneurs in the ride-sharing economy. Our fleet-as-a-service model—a scalable infrastructure of well-maintained vehicles, driver resources, data and metrics—can be deployed to empower the Uber platform and other noted rideshare services to deliver world-class service anywhere.


Job Description:


Branch Manager will lead all parts of the Phoenix Branch including Sales, Operations, Customer Service, Revenue Management, Fleet Management, and most importantly: People Management.


This role will be reporting directly to the Senior Rideshare Manager.


Essential Job Functions:


  • Grow business through strong market branding, strong operational base and customer service ensuring business is built for long-term profitability and success.
  • Manage the entire operation of the Branch.
  • Effectively grow the fleet size at Branch level and partner with Regional Managers and National Fleet Manager.
  • Develop and maintain a strong relationship with new and existing customers by providing excellent customer service.
  • Supporting achievement of location sales and margin goals
  • Ensure a positive customer friendly experience at all times.
  • Effectively manage performance of staff at all times.
  • Ensures compliance with fleet operating standards and maintenance requirements.
  • Oversee safety and service standards by ensuring safety and cleanliness of facilities and vehicles.
  • Responsible for day-to-day operations of the facility
  • Managing customer service and fleet staff.
  • Perform other duties as assigned.
  • Must be able to work onsite, this is not a remote role.
  • Must be able to perform essential job functions with or without reasonable accommodations


Qualifications Needed:


  • Ability to work in fast-moving, rapid growth environments.
  • Minimum of five years of prior experience with fleet management of 500+ vehicles in one location is preferred.
  • Above average MS Office & Google workspace skills
  • Bi-lingual preferred but not required
  • Excellent communication and customer service skills
  • Valid driver’s license and must be in good standing.


Benefits:


  • Competitive salary of 65-80k and bonus potential
  • Full benefits package
  • Sick, vacation and company holidays