Customer Service Manager

1 day ago


Northampton, Pennsylvania, United States Redner's Full time

Job Title: Customer Service Manager

Job Summary: As a Customer Service Manager at Redner's, you will be responsible for providing and maintaining high standards of customer service throughout the front end operations.

Main Responsibilities:

  • Supervise and direct all front end personnel and activities.
  • Promote customer goodwill by providing high standards of customer service.
  • Prepare and maintain effective work schedules for front end personnel to keep customer inconvenience to a minimum.
  • Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.
  • Delegate responsibilities to cashiers as prescribed by store management.

Requirements:

  • Strong oral and written communication skills for dealing with customers, employees, and Vendors.
  • Strong analytical and mathematics skills for conducting accurate audits.
  • Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.

Estimated Salary: $60,000 - $80,000 per year. This estimate is based on industry standards and may vary depending on location and experience.


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