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Digital Product Manager

2 months ago

Bloomfield, United States Eliassen Group Full time

This is a new position responsible for defining the digital customer product strategy for new and emerging capabilities within the cornerstone application digital experience. This role will have accountability for identifying new capabilities and ensuring seamless integration into the customer experience within the health plan as it relates to web and mobile app experiences.


This role will collaborate with multiple cross-functional teams in support of creating a best-in-class digital experience for our customers across the mobile app and web.


Duties and Responsibilities


· Identify and assess opportunities for end-to-end experience enhancements and net new features that support business goals while solving problems for end-users/customers and other stakeholders


· Lead cross functional teams that support the customer in their journey while also driving business value


· Is a student of the industry and other like and dissimilar industries, driving a high level of innovative thinking and product development mindset


· Builds necessary internal alignment and drives collaboration with cross-functional teams and stakeholders both within and external to the digital team


· Navigates an environment of often complex stakeholder management, ensuring that we are sharing out and learning about business priorities


· Partner with leadership to ensure proper prioritization and execution of work


· Understand how to measure impact using data and analytics to seek out opportunities to improve the digital experience and deliver strategic business value


· Serve as a role model for peers and other Product Managers


Qualifications & Experience


· Bachelor’s degree or military experience required


· Minimum 4 years’ product management experience in healthcare, health services, employer-based insurance is a plus


· Track record of defining and interpreting analytic data to inform outcomes while being able to speak to how the trends and teams’ work is contributing to the outcomes


· Practitioner of product discovery frameworks and tools


· Experience running and analyzing a/b tests and other experiments to increase targeted KPI and share learnings


· Demonstrated results in being able to think strategically, anticipate future consequences and trends, and incorporate them into both short-term and long-term decision-making


· Combination of analytical, technical, and business acumen


· Proven track record of exceeding goals; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment


· Able to navigate and thrive in a highly matrixed environment to deliver measurable results for both users/members and the business.


· Blend creativity, relentless problem-solving, business acumen, and leadership to drive innovation


· Effective leadership, prioritization, and management of complex program / portfolio in a dynamic environment


· Fact-based problem solver with the ability to evaluate alternative course


action and make sound decisions


· Experience with technology initiatives with a high degree of complexity


· Able to manage multiple, shifting priorities


· Comfortable dealing with ambiguity


· Strong written and verbal communication skills