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Network Operations Center Technician

5 months ago

Silver Spring, United States Seneca Resources Full time

Pay: $31/hr.

Location: Silver Springs, MD

Contract: Long-term



The shifts are:

*Sunday – Wednesday: 6am-2pm, 12pm-10pm, and 10pm-6am

*Wednesday – Saturday: 6am-2pm, 12pm-10pm, and 10pm-6am.


Our client is looking for an onsite Network Operations Center Technician to monitor and enterprise environment consisting of 5,000 plus network devices, over 6,000 servers and 100’s of applications.


The mission of this group is to provide 24x7x365 operational and administrative support for the client and to manage all incoming and outgoing support requests related to the network and business infrastructure while working with internal and external customers and teams to drive and coordinate issues to resolution within defined SLAs. Provide support with shift (3 varying shifts) based work, providing 24x7x365 coverage and support. Monitor systems, applications including high- and low-level network wide performance monitoring, investigate, troubleshoot, and triage production and non-production software, applications, services and network issues.


Required experience:

Cisco networking skills

1-3 years of NOC experience

SolarWinds monitoring experience.

ServiceNow or other ticketing systems

Ability to concurrently manage multiple tasks.

Strong troubleshooting skills


Desired experience:

Cisco CCNA

CompTIA

Knowledge of network technologies, connectivity, protocols, and security