Data Entry Specialist

4 weeks ago

Charlotte, United States Ethico Full time

Who We Are and What We Do

For more than 25 years Ethico has provided a suite of corporate integrity products that help companies manage risk and reinforce their healthy cultures. From whistleblower and case management software that saves time, to employee screening and monitoring services that actually work, and e-learning that improves engagement -- we focus on service and the human element in all we do in order to Make the World a Better Workplace.


In building this mission, we provide HR, ethics and compliance solutions that serve over 8,000,000 employees in 100+ countries through the highly-trained, caring, and compliance-minded professionals in many of the world's largest, and well-known organizations who rely on our software and services. We have helped E&C leaders investigate nearly 10 million reports, offering employees the industry’s leading-edge tools to report unethical or illegal behavior free from retaliation.


The Data Entry Specialist AKA Ethico’s Risk Specialists (RS) are responsible for responding to and documenting the concerns of employees around the world who call to report anything from management complaints, harassment claims, potential compliance violations, to issues regarding benefits and pay. The RS will guide callers through the interview process while documenting their concerns in concise, and technical format, and ensuring all client directives are followed. This work is challenging and the training intensive, however, the experience is extremely rewarding. You must be focused, disciplined, and keep the commitments you make.


Your Role at Ethico


  • Answering calls, delivering the proper greeting, following client directives, and asking all critical questions to deliver a thorough yet succinct report of the issue - while maintaining good judgment and strict confidentiality to ensure a caller’s needs are met and the report is focused on key information
  • Documents all calls answered in accordance with Ethicos policies and procedures; maintains accurate demographic and other statistical information according to Ethicos policies and procedures, as well as in compliance with client contracts
  • Guide callers through the interview process according to frequently reviewed standards and procedures, and refine complex statements and notes into simple, thorough, organized, actionable reports
  • Document all relevant client calls in our case management system. Calls should be documented in a clear, concise, and accurate format
  • Meet performance goals set with a Hotline supervisor, operations manager, or Director of Hotline Operations and tailored to your development path including: report quality (grammar, content, form), call handling, productivity, and adherence to directives
  • Determine severity level of reports taken using detailed information gathered during calls, directives, and/or company protocols
  • Contact client coordinators when needed, as to brief them on severity situations and/or at the direction of a Hotline supervisor, operations manager, Director of Hotline Operations, or Quality Analyst
  • Answer incoming overflow calls live, triaging them and placing them in a holding queue as necessary
  • Assist in the training and development of new employees
  • Adhere to schedule flexibility to support 24/7 operations with changing shift, coverage, and other needs
  • All other duties as assigned Experience you’ll need to succeed in your role at Ethico


 Experience you’ll need to succeed in your role at Ethico 


  • Associate's/Bachelor's degree preferred, or two years equivalent related work experience / equivalent education (high school diploma/GED) and relevant experience (hotline/phone support)
  • Excellent communication/interpersonal skills (verbal and written) required
  • Proficiency in Microsoft Office Suite and ability to learn new programs & tools
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; as well as provide effective response while in a demanding situation
  • Ability to maintain personal and professional boundaries with callers and represent the interests of the Ethico and its clients
  • Ability to work well in a team environment
  • Align with our purpose, vision, mission, and core values


WHY JOIN THE ETHICO TEAM

  • People first company culture and family atmosphere
  • Company paid Medical, Dental, and Vision
  • Company funded HSA, if enrolled in HDHP
  • 401(k) with company match up to 4%
  • STD, LTD, and ADD
  • Company paid Life Insurance
  • PTO
  • Flexible Working Environment available for some positions
  • Annual profit-sharing bonus
  • Paid Maternity/Paternity leave
  • And much more


AVAILABLE SHIFTS

  • 12 hour Swing Shift: 10 am - 10 pm, alternating weekdays and weekends
  • Monday through Friday: 9 am - 6 pm
  • Monday through Friday: 10 am - 7 pm


LANGUAGE

  • English
  • Spanish (Preferred)
  • Portuguese (Preferred)


LOCATION

In office, in Charlotte, NC.


SALARY RANGE

$18.00 per hour.


PROCESS

  • Prescreen with the People Team (15 Minutes)
  • Interview with the Hiring manager (60 Minutes)


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status. Women and underrepresented minorities continue to be underrepresented in our workplaces. The diversification of applicant pools constitutes an important step for broadening the participation of women and URM in the workforce. Research shows that women and people of color disproportionately do not apply for jobs where they do not meet 100% of the "requirements." If you think you can do this job, we encourage you to apply. Ethico is committed to breaking structural barriers to entry and career progress, and driving fair hiring practices in our workplace.

 

  • Data Entry Specialist

    5 days ago

    Charlotte, United States Healthgram, Inc. Full time

    Healthgram, a leader in employer-sponsored health plan administration, is looking to fill a position as Data Entry Specialist. This position will help build a foundational understanding of record keeping, health insurance claims, and strong clerical skills. - **Due to the nature of the work, this position works 100% in-office and does not offer any remote...

  • Data Entry Specialist- Contract/Temporary

    4 weeks ago

    Charlotte, United States Sparks Group Full time

    Job Summary/Company: Sparks Group has partnered with a Specialty Materials Co. Located in Charlotte, NC. Together we are recruiting for Data Entry Specialists to support an upcoming Enterprise Resource Planning system update project. As a Data Entry Specialist, you will play a crucial role in ensuring accurate and timely data entry during this critical...

  • Data Entry

    5 days ago

    Charlotte, United States ColorPro Finishers Full time

    ColorPro Finishers, with over 40 years of proven reliability and experience with interior and exterior finishes, new and existing structures. We are a fully insured finishing company serving the North Eastern Tri-State area with the past 12 years in the Southern Florida regions.As a Union and Non-Union company, ColorPro Finishers has the ability to provide...

  • Data Entry Specialist

    3 weeks ago

    Charlotte, United States Acro Service Corporation Full time

    Job DescriptionJob DescriptionWe are seeking a Data Entry Specialist to join the company, a premier supplier, in Charlotte, NC USA  28269. While working in this clean, and not climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among...

  • Data Entry Specialist

    4 weeks ago

    Charlotte, United States Ethico Full time

    Who We Are and What We DoFor more than 25 years Ethico has provided a suite of corporate integrity products that help companies manage risk and reinforce their healthy cultures. From whistleblower and case management software that saves time, to employee screening and monitoring services that actually work, and e-learning that improves engagement -- we focus...

  • Data Entry Specialist

    4 weeks ago

    Charlotte, United States Ethico Full time

    Who We Are and What We DoFor more than 25 years Ethico has provided a suite of corporate integrity products that help companies manage risk and reinforce their healthy cultures. From whistleblower and case management software that saves time, to employee screening and monitoring services that actually work, and e-learning that improves engagement -- we focus...

  • Data Entry Associate

    3 weeks ago

    Charlotte, United States Keller Williams College Park Full time

    Job DescriptionJob DescriptionSalary: $28-$30.19 Hourly DOEAre you detail-oriented and love being at a computer? Remote Career is looking for a Data Entry Associate position that you may be the perfect fit for! The Data Entry Associate is responsible to gather, prepare and enter alphabetic and numeric data from various source documents into the appropriate...

  • Remote Data Entry Representative

    1 week ago

    Charlotte, United States Bert Williams & Sons Inc Full time

    We are currently seeking a Remote Data Entry Representative to join our dynamic team. As a Remote Data Entry Representative, you will play a crucial role in accurately inputting and maintaining data for our organization. This position requires meticulous attention to detail, strong organizational skills, and the ability to work independently. If you are a...

  • Data Entry Clerk

    4 weeks ago

    Charlotte, North Carolina, United States Randstad USA Full time

    Are you an experienced facility worker who thrives in a fast paced and growing environment? We are looking for hard-working people to join a fast growing team today. Highly motivated associates who love to make extra money working overtime and are looking to grow professionally are encouraged to apply salary: $17 - $17.01 per hourshift: Firstwork hours: 7 AM...

  • Lead Generation Specialist

    4 weeks ago

    Charlotte, United States Vantage Concepts Full time

    Vantage Concepts is seeking a tenacious entry-level Lead Generation Specialist to join our dynamic team! We are a rapidly growing sales firm in the Charlotte area that works alongside prominent clients in the telecommunications industry including AT&T. Our goal is to connect customers to our clients' efficient and reliable networks, offering hassle-free and...

  • Lead Generation Specialist

    2 weeks ago

    Charlotte, United States Vantage Concepts Full time

    Job DescriptionJob DescriptionVantage Concepts is seeking a tenacious entry-level Lead Generation Specialist to join our dynamic team! We are a rapidly growing sales firm in the Charlotte area that works alongside prominent clients in the telecommunications industry including AT&T. Our goal is to connect customers to our clients' efficient and reliable...

  • Lead Generation Specialist

    4 weeks ago

    Charlotte, United States Vantage Concepts Full time

    Job DescriptionJob DescriptionVantage Concepts is seeking a tenacious entry-level Lead Generation Specialist to join our dynamic team! We are a rapidly growing sales firm in the Charlotte area that works alongside prominent clients in the telecommunications industry including AT&T. Our goal is to connect customers to our clients' efficient and reliable...

  • Lead Generation Specialist

    2 weeks ago

    Charlotte, United States Vantage Concepts Full time

    Job DescriptionJob DescriptionVantage Concepts is seeking a tenacious entry-level Lead Generation Specialist to join our dynamic team! We are a rapidly growing sales firm in the Charlotte area that works alongside prominent clients in the telecommunications industry including AT&T. Our goal is to connect customers to our clients' efficient and reliable...

  • Lead Generation Specialist

    4 weeks ago

    Charlotte, United States Vantage Concepts Full time

    Job DescriptionJob DescriptionVantage Concepts is seeking a tenacious entry-level Lead Generation Specialist to join our dynamic team! We are a rapidly growing sales firm in the Charlotte area that works alongside prominent clients in the telecommunications industry including AT&T. Our goal is to connect customers to our clients' efficient and reliable...

  • Master Data Specialist

    6 days ago

    Charlotte, United States Coca-Cola Bottling Co Full time

    Requisition ID:195176 Posting Locations: Charlotte Click here to view a Day in the Life of our Teammates! Our Secret Ingredient is our Teammates. We offer great rewards, competitive pay, career advancement and growth opportunities. Full Time Teammates are also eligible for: Paid Training Paid Time Off plus paid holidays 401(k) with Company matching on a...

  • Data Entry Assistant

    2 weeks ago

    Charlotte, United States A-Line Staffing Solutions Full time

    Job DescriptionJob DescriptionTitle: Supplier AdministratorPay Rate: $22.07/hrLocation: Charlotte, NCSchedule: Mon – Fri, 8:00AM – 5:00PM ESTJob Responsibilities for the Supplier Administrator include, but are not limited to;·         Creating and maintaining supplier profiles and supplier master database information in Oracle·        ...

  • Data Entry Assistant

    2 weeks ago

    Charlotte, United States A-Line Staffing Solutions Full time

    Title: Supplier AdministratorPay Rate: $22.07/hrLocation: Charlotte, NCSchedule: Mon – Fri, 8:00AM – 5:00PM ESTJob Responsibilities for the Supplier Administrator include, but are not limited to;Creating and maintaining supplier profiles and supplier master database information in OracleProcessing tickets in ServiceNow ticket managing application,...

  • Data Entry Assistant

    2 weeks ago

    Charlotte, United States A-Line Staffing Solutions Full time

    Title: Supplier AdministratorPay Rate: $22.07/hrLocation: Charlotte, NCSchedule: Mon – Fri, 8:00AM – 5:00PM ESTJob Responsibilities for the Supplier Administrator include, but are not limited to;Creating and maintaining supplier profiles and supplier master database information in OracleProcessing tickets in ServiceNow ticket managing application,...

  • Data Entry Assistant

    2 weeks ago

    Charlotte, United States A-Line Staffing Solutions Full time

    Title: Supplier AdministratorPay Rate: $22.07/hrLocation: Charlotte, NCSchedule: Mon - Fri, 8:00AM - 5:00PM ESTJob Responsibilities for the Supplier Administrator include, but are not limited to;Creating and maintaining supplier profiles and supplier master database information in OracleProcessing tickets in ServiceNow ticket managing application, handling...

  • Master Data Specialist

    1 week ago

    Charlotte, United States Coca-Cola Consolidated Full time

    Requisition ID: 195176  Posting Locations: Charlotte  Our Secret Ingredient is our Teammates. We offer great rewards , competitive pay , career advancement and growth opportunities . Full Time Teammates are also eligible for: Paid Training Paid Time Off plus paid holidays 401(k) with Company matching on a dollar-for-dollar basis ...