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Development support Engineer
2 months ago
For better understanding here is the job description
Role: Development support Engineer
Location: EST Zone (Remote)
Job Description:
Pref skills : Python, SQL, Linux,
Good to have : Dev / User support experience
Required hand on Coding Experience into Python & SQL
Provide Development support to Software development community across the organization by managing, maintaining, and troubleshooting client’s internal software application and tooling.
Communicate with co-workers to diagnose problems and resolve problems.
Prioritize a workload to ensure the most critical issues are resolved first and document standard support procedures that co-workers may follow.
Roles and responsibilities
1. Respond to and triage support questions and support requests from Client engineers
2. Follow internally developed support processes and workflows
3. Communicate and escalate issues to the proper engineering teams or owners for resolution as necessary
4. Use Client’s tools to investigate problems and correlate them to release events or code rollouts
5. Extract relevant information from log files and other sources to debug, identify owners or root causes
6. Apply basic debugging techniques and relevant tools to clarify issues and add relevant information for owners
7. Write basic tools and test cases to improve the speed and quality of support
8. Work with technical writers to improve documentation in areas covered by support
9. Produce reports for leadership with data on performance of the program
10. Assist with scaling the program to new areas, onboarding new hires and measuring success
11. Champion user support issues and advocate for user experience and product support
12. Provide insights and suggestions on product development and the product roadmap; contribute to product development
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