Customer Care Supervisor

1 week ago

Sioux Falls, United States Avera Full time
Join the Leadership team at Avera

Award Winning Health Care: Avera has been named among the nation's 15 Top Health Systems, Forbes list of America's Best-in-State Employers and Level 10 Most Wired Health Care Organization by CHIME.

Culture: Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

You Belong at Avera: Advance Avera to the next level through innovation, side by side with a leadership team proven to help shape the future of health care.

Avera is currently seeking a highly motivated Customer Engagement Supervisor with experience in Managed Care

Position Highlights:
  • More than a career Avera is a mission-driven organization focused on people and our communities.
  • As a Customer Engagement Supervisor, serve as subject matter expert of internal and external communication management solutions in the delivery of personalized, interactive messaging to increase visibility, engagement and impact.
  • Positive and productive team environment.

Job Summary

The Customer Engagement Supervisor plays a key role in oversight and the seamless delivery of communication and service to all internal and external customers of Avera Health Plans. The position is responsible for the oversight, development, review and management of all correspondence, forms, documents and contracts, enhancing the customer experience and ensuring compliance with state and federal regulations.

Supervisory Responsibilities

Responsibilities include interviewing, hiring, developing, training, and retaining employees; planning, assigning, and directing work: appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience
  • Bachelor's degree is preferred.
  • Three years of customer service operations experience in managed care.
  • Technical writing experience is preferred.
  • Proficient user of Microsoft Office products and Adobe Suite.
  • Digital experience a plus.

What Makes Avera Special?Learn More

  • Customer Care Supervisor

    1 week ago

    Sioux Falls, United States Avera Full time

    Join the Leadership team at Avera! Award Winning Health Care: Avera has been named among the nation's 15 Top Health Systems, Forbes list of America's Best-in-State Employers and Level 10 Most Wired Health Care Organization by CHIME.Culture: Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health Forward for you...

  • Managed Care Operations Supervisor

    3 days ago

    Sioux Falls, South Dakota, United States Avera Full time

    Career Opportunities at Avera as a Customer Engagement SupervisorAvera is currently seeking a highly motivated Customer Engagement Supervisor with experience in managed care. As a member of our team, you'll have the opportunity to shape the future of healthcare and make a meaningful impact on our patients and communities.Position Overview:The Customer...

  • Customer Service Supervisor

    3 weeks ago

    Sioux Falls, United States The Goal Family of Companies Full time

    Job Description:The Customer Service Supervisor is responsible for inbound and outbound calling queues supporting the Launch Servicing business unit. The Customer Service Supervisor will manage call times, call quality and staff scheduling. The Customer Service Supervisor will assist in the recruiting, hiring, training and ongoing development of Customer...

  • Customer Service Supervisor

    2 weeks ago

    Sioux Falls, United States The Goal Family of Companies Full time

    Job Description:The Customer Service Supervisor is responsible for inbound and outbound calling queues supporting the Launch Servicing business unit. The Customer Service Supervisor will manage call times, call quality and staff scheduling. The Customer Service Supervisor will assist in the recruiting, hiring, training and ongoing development of Customer...

  • Care Team Supervisor

    3 weeks ago

    Sioux Falls, South Dakota, United States Stay Graceful Full time

    Job OverviewWe are seeking a highly skilled and motivated Care Team Supervisor to join our team at Stay Graceful. As a key member of our staff, you will be responsible for overseeing the daily operations of our care team and ensuring that our clients receive exceptional in-home care.The ideal candidate will have prior experience in home care or related...

  • Operations Supervisor

    3 weeks ago

    Sioux Falls, United States MedSpeed Full time

    DescriptionOperations Supervisor6:00 AM - 3:00 M-FAbout UsCome join MedSpeed to help us deliver health! MedSpeed is a healthcare logistics company that partners with healthcare organizations throughout your communities to transport a wide range of medical supplies, specimens, and materials. At Medspeed we work as a team, keep our promises and strive to get...

  • Operations Supervisor

    4 weeks ago

    Sioux Falls, United States MedSpeed Full time

    DescriptionOperations Supervisor6:00 AM - 3:00 M-FAbout Us Come join MedSpeed to help us deliver health! MedSpeed is a healthcare logistics company that partners with healthcare organizations throughout your communities to transport a wide range of medical supplies, specimens, and materials. At Medspeed we work as a team, keep our promises and strive to get...

  • Operations Supervisor

    2 weeks ago

    Sioux Falls, United States MedSpeed Full time

    DescriptionOperations Supervisor6:00 AM - 3:00 M-FAbout UsCome join MedSpeed to help us deliver health! MedSpeed is a healthcare logistics company that partners with healthcare organizations throughout your communities to transport a wide range of medical supplies, specimens, and materials. At Medspeed we work as a team, keep our promises and strive to get...

  • RN - Supervisor

    3 weeks ago

    Sioux Falls, United States SSM Select Specialty Hospital - South Dakota Full time

    Details Client NameSSM Select Specialty Hospital - South Dakota Job TypeTravel OfferingNursing ProfessionRN SpecialtySupervisor Job ID29381147 Job TitleRN - Supervisor Weekly Pay$2740.0 Shift Details Shift3x12 Hour Night Shift Scheduled Hours36 Job Order Details Start Date11/13/2024 End Date02/12/2025 Duration13 Week(s) Job DescriptionNursing supervisors...

  • RN - Supervisor

    2 weeks ago

    Sioux Falls, United States SSM Select Specialty Hospital - South Dakota Full time

    Details Client NameSSM Select Specialty Hospital - South Dakota Job TypeTravel OfferingNursing ProfessionRN SpecialtySupervisor Job ID29381147 Job TitleRN - Supervisor Weekly Pay$2740.0 Shift Details Shift3x12 Hour Night Shift Scheduled Hours36 Job Order Details Start Date11/13/2024 End Date02/12/2025 Duration13 Week(s) Job DescriptionNursing supervisors...

  • Customer Service Supervisor

    3 weeks ago

    Sheboygan Falls, United States Bemis Manufacturing Full time

    Recruit, interview, hire, and train new staff in the department. - Mentor and guide direct reports. - Oversee the daily workflow of the direct reports. Specific Responsibilities:Team Leadership: Manage and motivate the customer service team, providin Customer Service, Supervisor, Customer Experience, Service, Operations, Leadership, Manufacturing, Retail

  • Customer Service Supervisor

    2 weeks ago

    Sheboygan Falls, United States Bemis Manufacturing Full time

    Recruit, interview, hire, and train new staff in the department. - Mentor and guide direct reports. - Oversee the daily workflow of the direct reports. Specific Responsibilities:Team Leadership: Manage and motivate the customer service team, providin Customer Service, Supervisor, Customer Experience, Service, Operations, Leadership, Manufacturing, Retail...

  • Customer Care Associate

    3 months ago

    Sioux Falls, United States Furniture Mart USA Full time

    Grow with our team as a Customer Care Associate at our Furniture Mart USA Corporate Office in Sioux Falls, SD! Make a positive difference by playing a key role in achieving our customer satisfaction! This exciting opportunity allows you to utilize your excellent customer service skills while being a part of a fun, friendly, family-like team. NO sales or...

  • Customer Care Associate

    2 weeks ago

    Sioux Falls, United States Furniture Mart USA Full time

    Grow with our team as a Customer Care Associate at our Furniture Mart USA Corporate Office in Sioux Falls, SD! Make a positive difference by playing a key role in achieving our customer satisfaction! This exciting opportunity allows you to utilize your excellent customer service skills while being a part of a fun, friendly, family-like team. NO sales or...

  • Customer Care Associate

    3 weeks ago

    Sioux Falls, United States Furniture Mart USA Full time

    Grow with our team as a Customer Care Associate at our Furniture Mart USA Corporate Office in Sioux Falls, SD! Make a positive difference by playing a key role in achieving our customer satisfaction! This exciting opportunity allows you to utilize your excellent customer service skills while being a part of a fun, friendly, family-like team. NO sales or...

  • Regional Manager, Customer Care

    4 months ago

    Sioux Falls, United States Lineage Logistics Full time

    Manage all customer care activities within an assigned region and serve as a strategic business partner to senior level operations and sales leaders. Lead a highly capable team of customer care professionals to improve our customer experience via the regional customer care vision and in parallel with business objectives. KEY DUTIES AND RESPONSIBILITIES ...

  • Nursing Unit Supervisor

    2 weeks ago

    Sioux Falls, South Dakota, United States Avera McKennan Hospital Full time

    Avera McKennan Hospital seeks an experienced Registered Nurse to serve as a Unit Supervisor in the Pre-Anesthesia department. This leadership role requires strong communication and organizational skills to oversee daily operations, ensure efficient workflow, and facilitate collaboration among team members.Job SummaryThe Pre-Anesthesia Supervisor is...

  • Sales and Inventory Supervisor

    4 days ago

    Sioux Falls, South Dakota, United States Hot Buys Full time

    Job Title: Retail Operations SupervisorCompany Overview:Hot Buys is a retail store located in the heart of Sioux City, IA, offering a unique shopping experience to customers. We are committed to providing excellent customer service, promoting a positive work environment, and fostering employee growth and development.Job Description:We are seeking a skilled...

  • Customer Service Supervisor Role

    3 weeks ago

    Niagara Falls, New York, United States Rite Aid Full time

    Job DescriptionWe are seeking a skilled Customer Service Supervisor to join our team at Rite Aid. This role is perfect for individuals who enjoy helping others and have excellent leadership skills.About the JobThe Customer Service Supervisor will be responsible for supervising Store Associates, assisting with daily operational tasks, and providing top-notch...

  • Food Service Supervisor

    4 days ago

    Sioux Falls, South Dakota, United States Taco John's - Murray 5G, Inc. Full time

    About the Role:Are you a motivated and results-driven individual who is passionate about delivering exceptional customer experiences? Do you have experience in a fast-paced food service environment? If so, we want to hear from you! As a Food Service Supervisor, you will be responsible for leading and managing a team of food service professionals to deliver...