Customer Care Associate

1 week ago


Sioux Falls, United States Furniture Mart USA Full time
Grow with our team as a Customer Care Associate at our Furniture Mart USA Corporate Office in Sioux Falls, SD Make a positive difference by playing a key role in achieving our customer satisfaction This exciting opportunity allows you to utilize your excellent customer service skills while being a part of a fun, friendly, family-like team. NO sales or collections involved
  • Full-Time (40 hrs/wk): Monday-Friday, 9:00AM-6:00PM
    • Alternating Saturdays
  • Competitive Wage: $18/hour
  • Answer incoming calls from customers
  • Order parts for our customers, stores, and warehouses
  • Schedule sales orders, exchanges, credit memo's, and in-home repairs
  • Follow-up with customers
  • Process cancellations & reschedule deliveries
  • Contact customers to schedule furniture deliveries

WHAT DO WE OFFER?
  • $ Competitive Wages $
  • Excellent Benefits Package including Medical/Dental/Vision/Life/Disability/Flexible Spending Plan/Health Savings Account/Paid Time Off/Employee Assistance Program/Referral Bonus/Profit Sharing 401(k)Plan with Employer MATCH
  • Great Employee & Family Discounts on our beautiful furniture, mattresses, and accessories
  • Casual Dress Attire

REQUIREMENTS/QUALIFICATIONS:
  • Upon job offer, must be able to pass a background check prior to starting employment
  • Computer and telephone experience required
  • Ability to listen and effectively resolve problems
  • Ability to act calmly under stressful conditions
  • Exhibit excellent verbal communication and listening skills
  • Possess customer-satisfaction focus with excellent customer service and interpersonal skills

Furniture Mart USA is an Equal Opportunity Employer

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