155769: Network Support Specialist

4 weeks ago

Miramar, United States Pinnacle Group, Inc. Full time

Network Support Specialist

Work Location – 3088 N Commerce Pkwy, Miramar, FL 33025

Positions Requested – 1

Hours per Day – 10

Hours per Week – 40

Total Hours – contract to hire


  • Shift Schedule: Will be scheduled to work holidays
  • Position is 4 days on, 3 off.
  • Operating as a 24/7 dedicated operations team, Client’s shift schedule entails 10-hour shifts, four days a week, with a quarterly rotation between 1st, 2nd, and 3rd shifts or as necessitated by the business.
  • Upon selection, Client’s dedicated team will provide a comprehensive 4-week training program to ensure your success in the role.
  • Ability to work night shifts for a minimum of 3 months is mandatory. (Required)


  • Job Overview: As a Network Support Specialist within Client’s Network Management Center (NMC), candidate will be integral to the monitoring of the Client’s Mobility & IP network, ensuring seamless cellular mobile services on cruise ships worldwide.
  • This role involves maintaining the reliability and optimal performance of Client’s network infrastructure, encompassing the Transport Network (Cisco Switching & Routing), Mobility Network (Ericsson RAN/Core devices for GSM, UMTS, and LTE, as well as DAS), and IoT solution for Container ships.
  • Candidate's duties will include monitoring network activities, diagnosing and resolving issues, and delivering technical support to both internal and external stakeholders.


  • Key Responsibilities: Network Monitoring
  • Utilize network monitoring tools to continuously observe network performance and identify potential issues.
  • Respond promptly to alerts and incidents, conducting initial troubleshooting to determine the root cause of network problems.
  • Issue Resolution
  • Diagnose and resolve network incidents, collaborating with cross-functional teams to implement effective solutions.
  • Document troubleshooting steps, resolutions, and maintain a comprehensive knowledge base for future reference.
  • Technical Support
  • Provide timely and effective technical support to end-users and internal teams experiencing network-related problems.
  • Communicate technical information clearly to both technical and non-technical audiences.
  • Configuration and Maintenance
  • Assist in the configuration, installation, and maintenance of network equipment, including routers, switches, and firewalls.
  • Collaboration
  • Collaborate with network engineers and other IT professionals to maintain, implement, and optimize network infrastructure.
  • Participate in cross-functional teams to implement new technologies and address evolving business requirements.
  • Documentation
  • Maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting processes.
  • Contribute to the development of standard operating procedures (SOPs) to enhance network management efficiency.
  • Emergency Response
  • Act promptly during critical situations, providing support in the event of network outages or emergencies.
  • Work closely with the Network Management Center (NMC) SMEs, Lead and Manager to escalate and coordinate responses to high-priority incidents.


  • Qualifications: Bachelor's degree in Telecommunications, Computer Science, or relevant professional experience. (Preferred)
  • Demonstrated expertise in IP network support and/or cellular network support, with a preference for experience in a NOC environment. (Required)
  • Proficiency in utilizing network monitoring tools and diagnostic utilities, such as Solarwinds, PRTG, Nemo Analyze, etc. (Required)
  • Exceptional troubleshooting and problem-solving skills. (Required)
  • Familiarity with Cisco switches and routers, Vmware, ESXI, and other networking equipment. (Required)
  • Knowledge of cellular network infrastructure (RAN and Core) for GSM, UMTS, LTE, and 5G technologies. (Required)
  • Familiarity with IoT, RF engineering/optimization, and DAS (Distributed Antenna System) is beneficial. (Preferred)
  • Possession of relevant certifications (e.g., CCENT, CCNA) is advantageous. (Preferred)


Note: If candidate is a dedicated and skilled professional with a passion for maintaining robust network infrastructures, client invites candidates to join client's team and contribute to the success of client's organization.

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