IT Support Specialist

4 weeks ago

Miramar, United States SherlockTalent Full time

Job Title:

IT Support Specialist Location:

Onsite in Miramar, FL Job Type: Contract, Aerospace Salary:

Market Competitive hourly rate Job#:

7298

Job Summary:

#1 priority:

Great, can-do attitude.

Winners only, whiners need not apply.

This position will assist all aerospace personnel in the use of the computing and telecommunication resources through one-on-one local or remote support, development of processes and procedures, written instructions, and training.

This individual will apply their understanding of computer software and hardware to diagnose problems, determine appropriate course of action, provide complete follow-through to successful resolution, or escalate as appropriate.

The position will require the ability to manage multiple priorities, including help desk tickets, daily tasks, and projects, while working closely with other team members. The IT Support Specialist will provide technical expertise and problem resolution for business-critical issues, system enhancements, application upgrades and workstation maintenance required to facilitate business needs and requirements. This resource will also assist with user and workstation moves, migrations and new systems implementations associated with company projects.

This position requires excellent communication skills and the ability to work with diplomacy and positive attitude.

Essential Functions:

Support a busy Microsoft based network

Respond to help desk tickets, telephone calls, email and personnel requests for technical support ensuring timely feedback and closure

Install computer hardware, software, and peripherals as required

Identify, research, and resolve technical problems for individuals and groups in an efficient manner, recognizing the proper course of action to take, communicating and escalating severe issues as appropriate

Provide escalated support for Level I and perform Level I work as required

Communicate highly technical information to both technical and non-technical personnel

Manage incoming and outgoing asset inventory of hardware, software, and peripherals

Prepare computer systems for deployment including interviewing clients to identify special considerations and other settings

Maintain password security, data integrity, and file system security

Perform knowledge transfers among team members by preparing and maintaining documentation for processes, procedures, written instructions, and solutions to problems

Collaborate with team members to identify and recommend process, system, hardware, and software improvements and/or upgrades

Maintain knowledge of developments in relevant technologies and their use in the industry, making recommendations when appropriate

Assist team members as needed

Available to work after hours and weekends as required, including on-call rotation

Transport equipment using personal vehicle between multiple facilities within assigned service area, as directed by supervisor

Other duties and projects as assigned by supervisor

Supervisory Responsibilities:

May lead and direct the work of team members (project specific)

Qualifications:

Excellent communication and written skills are vital, should be as comfortable with people as with systems and technology

Able to work effectively at all levels of the organization with ability to convey a correct sense of urgency based on customer or business impact

High level of accountability and can instill a sense of credibility when speaking with customers

Advanced problem solver with the ability to sort through complex issues and conduct comparative analysis of multiple solutions

Excellent organizational and multi-tasking skills – prioritizes and performs a variety of concurrent tasks with efficiency and minimal direction

Ability to follow written and verbal instructions

Must be detail oriented

Must be a quick learner and adaptable to change in process or required activities

Extensive working knowledge of Microsoft operating systems and desktop software such as Microsoft Office suite

Knowledge of networking standards, protocols, security, troubleshooting, and performance tuning

Education and Experience:

Bachelor’s Degree in computer related field

MCSE certification or equivalent certifications

Minimum 5 years of experience with PC hardware and software support, including troubleshooting, repair, and deployment

Minimum 5 years of experience of direct client interaction and customer-service

**SherlockTalent loves to share $1000 bonuses for successful referrals**

NO Third parties at this time

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