Customer Service Associate Ii

2 weeks ago


Miramar, United States ADI Global Distribution Full time

ADI Global Distribution, is hiring a Customer Account Specialist to join our growing team You will be responsible for entering sales orders and quotes, providing customer service, and supporting the ProAV sales team to ensure a positive customer experience.

**JOB DUTIES**:

- Process and submit customer orders and quotes in ERP system
- Interact and consult with customers on orders and service requests
- Confirm inventory in stock and determine best shipping methods
- Investigate order status and provide ETA information to customers
- Establish positive relationships with customers to ensure satisfaction and retention
- Demonstrate behaviors that support core values of the organization
- Participate in team meetings, training, and ongoing personal development
- Participate in a fun and inclusive work environment

**YOU MUST HAVE**:

- High School Diploma
- 1+ years customer service experience

**WE VALUE**:

- Associates or bachelor’s degree
- 3-5 years of relevant work experience in customer service or sales support role
- Experienced Salesforce or other CRM experience a plus
- Experienced with AV Engineering, AV Products Sales & Services a big plus
- Strong verbal and written communication skills
- Time management skills to prioritize and meet deadlines
- Reasoning and problem-solving skills
- Soft Skills of emotional intelligence
- Proficiency in Microsoft Office Applications including Excel, PowerPoint, and Word

**WHAT'S IN IT FOR YOU**:

- Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1
- 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
- 12 paid holidays each year
- Employee discounts on company products and other retail/service providers

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Relocate:

- Miramar, FL: Relocate before starting work (required)

Work Location: In person



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