Room Attendant

1 month ago

Miami, United States AccorHotel Full time

Purpose:          To service guest rooms in accordance with Novotel Miami Brickell Standards.

Reports to:      Executive Housekeeper Assistant Executive Housekeeper Housekeeping Supervisors

 

Essential Functions:

  •   Responds to all guest requests appropriately. Always greet our Guests warmly with a smile call them by name whenever possible.
  •   Responsible for servicing an assigned number of guest rooms
  •   Keeps the supply cart and immediate work areas neat and organized at all times
  •   Checks all equipment prior to and after its use to ensure that it is in good working order
  •   Removes room service tables trays and garbage from guest rooms
  •   Strip bed using proper techniques and change bed linens on a daily basis
  •   Removes soiled towels and replace as needed
  •   Place soiled linens and towels down linen chute.
  •   Clean shower walls tub sink vanity (all items on counter )  toilet and floor  on a daily basis
  •   Spot clean walls window glass and sill doors and baseboards
  •   Dust and clean all furniture daily including chairs lamps desk tables and TV.
  •   Replace any stationery items and inroom amenities as needed
  •   Replace any used drinking glassware with sanitized ones
  •   Replace terry and robes as needed
  •   Clean  refrigerator ice bucket coffee maker telephones clock/CD/radio TV remote
  •   Cleans all mirrors and picture frames throughout room on a daily basis
  •   Ensures all light bulbs throughout room are working and replace as needed and/or call for assistance
  •   Hand in any articles (lost and found) to a Supervisor or turn it in to the housekeeping/loss prevention office
  •   Recycle at every opportunity (newspaper glass bottles etc.)
  •   Knows and uses all the Heartist Model and Novotel Miami Brickell standards for the department.
  •    Performs any special duties as assigned by management.

 

Hotel Specific Essential Functions:    

  •  Greet Guests meeting the 10/5 standard
  •  Enters guest room following appropriate security standards
  •  Have knowledge of  overall hotel facility and various services

 

Tools and Equipment:

  • The Heartist Model Culture:  Enlivens the guest experience by applying Novotel Miami Brickell Core Principles and standards daily.
  •  Operate vacuum cleaner and handling procedures of various cleaning chemicals (SDS right to Know program and Blood borne Pathogens).
  •  Use of telephone system
  •  Use of department paging/radio communication system

 

Working environment:

  •  Constant mobility (walking standing bending use of hands) lifting up to 25 lbs. pushing of  carts or luggage like carts bags with linens or trash.

 


Remote Work :

No


Employment Type :

Fulltime

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