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Lead Service Integrator

4 months ago

Madison, United States GE HealthCare Full time

The Lead Service Integrator (LSI) is responsible for defining and ensuring on-time delivery of service product features, documentation, training, and service process validation for NPI and iterative programs.


GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.


Roles and Responsibilities

  • Work with product team to define service strategy
  • Own product and subsystem requirements related to serviceability and proactive monitoring/diagnosis
  • Define service process (install, upgrades…) and be responsible for service process validation
  • Define and validate procedures for field modifications, updates, and upgrades
  • Ensure field service training
  • Work with third party OEM partners for service readiness
  • Drive continuous improvement of the service processes to reduce cost, time and improve customer satisfaction
  • Work independently and drive product service deliverables across diverse multifunctional and multi-regional development teams
  • Actively participate in defect reviews to prioritize operations and service improvement opportunities


Required Qualifications

  • Bachelor's degree in science/Engineering or a related field
  • Minium of 5 years of experience in a service support role
  • Medical device experience
  • Design for Reliability (DFR) or Design for Service (DFS) experience


Desired Characteristics

  • Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.
  • Self-starter, energizing, results oriented, and able to multi-task


We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.


Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.