Help Desk Analyst
2 weeks ago
Shift is 8:00 AM - 5:00 PM Monday through Friday (additional flex hours can be added during the week to get to 40 hours) - this position is on-site all 5 days This position will be on-site in Scottsdale, AZ
Job Description
- Looking for candidates with 0-2 years of technical support (preferably phone support) candidates who are interested in providing technical support to employees, contractors and consultants
- The candidate will be answering the initial technical phone call. If he/she cannot provide the technical support, they will open a ticket for 1st or 2nd level support to resolve the issue
- With oversight, provides entry-level production and non-production support of applications and databases for software.
- Monitors production systems for alerts, outages, and system issues. Seeks continuous improvements for applications, processes, support methods, and team effectiveness.
- Executes technical procedures to resolve production & non-production issues.
- Evaluates systems and processes in an effort to resolve technical problems.
- Implements effective solutions for break/fix issues.
- Develop knowledge of enterprise Systems.
- Demonstrates understanding and knowledge of client needs, concerns, and challenges.
- Updates production and non-production support documentation and adheres to ITIL practices.
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