Senior Information Systems Support Specialist

1 month ago

Brunswick, United States PAR Systems Full time

Location: Onsite, Brunswick, GA


Are you a self-starter with a curious mind and need to solve problems? If you said yes and are interested in growing your career, while being the frontline IT resource for our employees, this might be the role for you. PAR Systems is a world leader in the design and development of cutting-edge software, automation, and control systems in a variety of industries, including Life Science, Aerospace, Nuclear and Marine. Our focus on technology, quality, and new ideas extends beyond our products, as we look to add diverse, dynamic, and dedicated people to our company.


As a Sr. Information Systems Support Specialist, you will work closely with the IT team and serve as the primary interfaces with employees onsite and virtually. You'll help ensure our teams have the tools and resources to meet our customer needs with a fun mix of hands-on and virtual technical troubleshooting – from workstations, to printers to performing initial triage of hardware, software, networking, telephone issues, the experience you'll gain is endless.


Requirements

  • 5+ years of experience in help desk tier 1 support (i.e., Active Directory, Exchange, Office 365, MS Teams, Windows 10 operating systems, SolarWinds Help Desk or equivalent system, LogMeIn Rescue).
  • 2+ years mentoring other tier 1 technicians and guiding local onsite support
  • Ability to build relationship with all levels of employees including senior leaders.
  • Ability to communicate effectively with non-technical users.
  • Ability to provide after-hours support for emergencies as needed.
  • Basic understanding of network infrastructure and wireless systems.
  • Associate's or other Technical Degree/Certification.
  • Basic knowledge of configuring deployment tools such as PDQ Deploy or InTune, Microsoft Server 2019, VEEAM, Virtual Environments, Group Policy Objects, etc. (preferred).
  • Basic knowledge of security frameworks such as NIST 800-171 and CMMC requirements (preferred).
  • Familiarity with various Engineering software solutions (preferred).
  • US Person



Success Criteria

As an investigator in our tier 1 problem resolution process, you'll get to interact with employees and leaders to determine what steps are next and in many cases be the hero and advisor in resolving simple to complex issues for our end users. But don't worry, you are not alone As the senior onsite IT support team member, you’ll get to help prioritize and manage local issues with a skilled team of people locally and virtually to assist in fixing the root cause.


Working collaboratively and with a passion for continuous improvement, you’ll partner with local teams across business along with our corporate IT office to deliver creative, reliable, well-managed technology and process solutions. Your curiosity, broad business acumen and technical knowledge will ensure interoperability and strategic alignment of quality solutions.


Finally, as the primary point of contact for our Brunswick, GA site, you are able embrace business requests with dedication and you will be seen as the reliable anchor, ensuring that how the broader IT team supports the local site is seen as not just another support function, but a cornerstone of the organization's success. Here are some of the day to day core responsibilities you will have:


  • Mentor and guide level 1 support technicians locally, ensuring they provide high-quality service.
  • Provide level 2-3 technical support, handling more complex issues that require advanced expertise.
  • Perform initial triage of hardware, software, networking, and telephone issues.
  • Escalate issues to senior IT staff when necessary and coordinate with them to ensure timely resolution.


You’ve learned about what you'll be doing, here are the benefits you'll gain when you join PAR Systems:

  • Global team recognized for their passion of inventing
  • First-of-a-kind product culture and project exposure
  • Training and development from industry-leading experts
  • Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; PTO, Paid Holidays, & Parental Leave for both Parents; Tuition & Relocation Reimbursement


PAR Systems is an equal opportunity employer and we value inclusion and diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources department if you require accommodation during the interview or assessment process and we will support your accessibility needs.

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