Aftermarket Sales Director

4 weeks ago

Houston, United States Hanwha Power Systems Americas Full time

Position Overview:

As the Aftermarket Director, you will be responsible for managing all aspects of aftermarket sales,

revenue generation, and service operations for air and gas compressors, including service &

packaging workshop management for light duty API 672 air compressors, fuel gas compressor valve skids, H2 & NG mixing skids and sCO2 systems. This role requires strong leadership skills,

technical expertise in centrifugal compressor and its auxiliaries, and a deep understanding of

aftermarket service and packaging workshop operations. You will lead a team focused on

maximizing revenue, ensuring customer satisfaction, and driving operational excellence and safety

within the aftermarket department.


Responsibilities:

• Manage all aspects of a newly created service and packaging workshop and build the necessary

organization to execute the required workflow.

• Perform on-site installation of equipment and systems and ongoing preventive maintenance, repair and calibration after installation.

• Respond to requests for troubleshooting, emergency repairs and services to customer equipment, redirecting requests promptly when appropriate.

• Provide technical instruction and assistance to customer representatives regarding installation,

operation, calibration, repair and maintenance at customer's sites.

• Develop repair procedures for key components like bearings, impellers, seals, pinion & bull gears and etc.

• Perform administrative functions such as: writing technical reports, ordering materials, securing

quotations, preparing job status reports, reports to customers, time sheet and expense sheets on a

complete timely and thorough basis.

• Drive customer satisfaction through commitment to quality.

• Maintain strong safety mindset to assure the executed work reflects the technical requirements within Hanwha safety standards.

• Ensuring individuals supporting field activities are qualified, providing training, and helping create

training programs as necessary.

• Supporting continuous improvement efforts focused on improving reliability and customer value.

Requirements:

• Bachelor’s degree preferably in engineering.

• 10+ years of experience in leading workshop operations and managing field services in the rotating equipment field. Experience with integrally geared compressors is preferred.

• Relevant working experience in the North & South American regions.

• Preferably, ability to understand Air Separation and API business and project management.

• Ability to communicate effectively with all levels of the organization (internal/external), including

communication with headquarters in Korea.

• Ability to work in a fast paced environment, highly-motivated, ability to work under pressure within a team environment, good communication skills, professional attitude, willingness to travel extensively.


Benefits:

Hanwha Power Systems Americas (HPSA) offers a dynamic work environment with great benefits,

including generous Medical/Dental insurance, above Paid Time Off, 401k matching and relocation

expenses.


Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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